Visitor Experience & Events Coordinator

FedWriters, Inc.•New London, CT

9d•Onsite

About The Position

Join our team as a Visitor Experience & Events Coordinator and support the U.S. Coast Guard's new National Coast Guard Museum in New London, Connecticut by running front-of-house operations and museum events. You will plan and execute community, public and military events, ensure every visitor and guest has a smooth, safe experience. FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award.

Requirements

Bachelor's degree in hospitality management, public relations, marketing, or a related field.
2+ years in event planning, hospitality, or museum front-of-house operations.
Proficiency with Microsoft Office, event registration systems and scheduling software.
Ability to pass a federal Tier 1 Public Trust background investigation.

Nice To Haves

Composure and strong customer service at high-profile, fast-paced events.
Experience with senior military or government protocol.
An eye for event layout in gallery settings.

Responsibilities

Plan and run public programs and events, from run-of-show documents to setup and teardown.
Act as on-site lead during evening and weekend events and enforce gallery protocols.
Source and supervise event vendors such as caterers, AV, florists and rentals.
Balance daily visitor flow with events and maintain the master calendar.
Collect and analyze visitor surveys and turn feedback into improvements.
Train frontline guest-service staff.