Visitor Experience Coordinator

Spoleto Festival U.S.A.•Charleston, SC

1d•Onsite

About The Position

Spoleto Festival USA is seeking a Visitor Experience Coordinator to coordinate the onsite, guest-facing side of the 2027 Festival, which runs May 28 through June 13. This seasonal, full-time role runs from mid-November 2026 through June 25, 2027, and is based onsite in Charleston, South Carolina. The Coordinator supports exceptional hospitality by recruiting, training, and scheduling seasonal House Managers and more than 250 volunteer ushers; ensuring venues are staffed and ready before doors open; and stepping in to cover shifts as needed. The position requires a standard 40-hour week, plus evening, weekend, holiday, and on-call hours during the Festival. Compensation is $700 per week. The seasonal role is not benefit-eligible, but includes complimentary admission for the employee and a guest to select Festival performances and events.

Requirements

Front-of-house, guest services, venue operations, or hospitality experience; live-event experience is ideal.
Experience recruiting, training, and coaching volunteers or seasonal staff with warmth and professionalism.
Comfort managing high-volume schedules and records.
Experience scheduling, training, or coordinating a team, including seasonal, volunteer, or student staff.
Strong organizational skills and attention to detail, with a calm approach under pressure.
Strong communication skills and proficiency in Microsoft Office.
Working knowledge of the Americans with Disabilities Act (ADA) as it relates to accessible seating and patron service.
Must be legally authorized to work in the United States.
Must be at least 21 years old, hold a valid driver's license, and be able to pass a background check.
Able to work a standard 40-hour week plus evening, weekend, holiday, and on-call hours during the Festival; able to cover departmental shifts as needed.
Able to stand, walk between venues, work in low light and outdoors, and lift up to 50 pounds, including box office printers and loaded equipment wagons.
Must work onsite in Charleston, South Carolina, with regular presence at Festival venues and events.

Nice To Haves

Experience with Better Impact or Tessitura.
Prior Spoleto Festival USA experience.

Responsibilities

Set the tone for exceptional hospitality and ensure staff and volunteers have the tools, information, and confidence to do their jobs well.
Coordinate recruitment and training for seasonal House Managers and more than 250 volunteer ushers in guest service, safety, emergency response, and accessibility.
Build and manage House Manager and usher schedules across venues and performances; cover call-ins and last-minute changes; and work House Manager and front-of-house shifts when needed.
Help train staff across Box Office & Visitor Experience positions, focusing on guest service and venue operations.
Ensure venues are staffed and guest-ready before the lobby opens, and that pre-doors meetings begin on time.
Receive will call, equipment, and supplies from the Box Office team at each venue and verify their availability and functionality before doors open.
Work onsite at Festival pop-ups and community and promotional events alongside the Box Office Coordinator.
Maintain volunteer records in Better Impact and Tessitura, as well as the House Manager Manual, Usher Manual, and Emergency Action Plans.
Coach House Managers and ushers throughout the Festival and close out the season with thank-you letters, updated manuals, and lessons learned.
Cover shifts across the department as needed.