Visitor Experience Associate

New York Hall of Science•New York, NY

9d•$0 - $17•Onsite

About The Position

The Visitor Experience Associate supports the New York Hall of Science’s Visitor Experience team and serves as a primary point of contact for visitors and internal staff. Under the direction of the Visitor Experience Managers, the Associate supports general visits, birthday parties, membership, and group admissions. The role creates a welcoming atmosphere and helps visitors feel informed and confident as they explore the museum. It also contributes to visitor research, including surveys and related data collection.

Requirements

Two years of experience working at a museum or in related management.
Commitment to the philosophy and mission of the New York Hall of Science.
Demonstrable experience training and working with teams.
Strong written and oral communication skills, including the ability to express ideas clearly.
Experience serving diverse audiences.
Ability to communicate clearly and comfortably approach individuals or groups.
Ability to represent the organization to customers, the public, and other external parties in person, in writing, or by telephone.
Active listening skills, including understanding others’ points, asking questions as appropriate, and avoiding inappropriate interruptions.
Ability to provide information to supervisors and coworkers in person, in writing, or by telephone.
Knowledge of principles and methods for displaying, promoting, and selling products or services, including sales techniques and sales control systems.
Some college education, or a BA in Business, Hospitality, or equivalent experience.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.

Nice To Haves

Background in a science center, natural history museum, or children’s museum; preferred but not required.

Responsibilities

Meet and greet arriving visitors and ensure reception is orderly, timely, and thorough.
Engage visitors, answer questions, and foster positive first impressions and relationships.
Process sales at various workstations, check in tickets, and provide visitors with information for their visit.
Promote memberships, All-Inclusive tickets, and ancillary activities, acting as an ambassador for NYSCI tickets and products.
Support visitor-facing programs, events, and activities; assist with daily workstation sanitization and organization, including ticketing and survey instruments such as iPads.
Promote social distancing and hygiene etiquette in accordance with NYSCI policy.
Support visitor experience research through data collection, entry, preparation, and related tasks.
Maintain familiarity with NYSCI’s mission, exhibitions, programs, and related content.
Prepare and maintain materials for daily operations, set up workstations, and prepare birthday party rooms.
Participate in training on exhibit content, visitor engagement, customer service, and inviting visitor feedback about exhibitions.
Work to improve NYSCI’s COVES “Staff Helpfulness” rating.
Provide management with feedback and observations to help keep operational guidelines, policies, and procedures current and efficient.
Complete other tasks as assigned.