Nursing Supervisor, 24 Hour Evenings, North Pavilion

UMass Memorial Health•Worcester, MA

About The Position

Acts as a resource to nursing staff throughout the hospital and has authority to make decisions regarding nursing practice within the framework of Massachusetts Nursing Practice Acts and established policies. In emergencies, may exercise broader operational administrative authority and use additional on-call resources. Oversees nursing operations when the responsible nurse manager or clinical director/associate director is absent, coordinates staffing and patient flow, supports clinical practice, and helps maintain a safe environment for patients and hospital personnel. The role also includes standard management responsibilities for assigned personnel, budgets, operational problem-solving, regulatory compliance, quality improvement, and departmental policies. The position requires indoor work in a patient-care and normal office environment and is considered sedentary. The job posting includes an additional set of responsibilities for supervisors in Maternity, Neonatal Services, Labor & Delivery, and Women’s Health, focused on coordinating daily departmental functions, staffing, patient flow, and family-centered care.

Requirements

Bachelor of Science in Nursing (BSN).
Current license to practice nursing in Massachusetts.
At least 4 years of current experience in an acute-care or tertiary-care facility.
At least 1 year of experience in a clinical preceptor and/or resource role.
Demonstrated leadership potential.
Sound knowledge of current general nursing theories and techniques.
Knowledge of current management principles.
Excellent verbal and written communication skills.

Nice To Haves

Master of Science in Nursing (MSN).
At least 2 years of nursing management experience.
Knowledge of current management principles.

Responsibilities

Facilitate implementation of the nursing process by providing support and direction and serving as a clinical and administrative resource; assume operational administrative authority in emergencies.
Oversee and coordinate nursing personnel when the responsible nurse manager or clinical director/associate director is absent.
Manage incoming sick calls, notify units as needed, assign or reassign nursing personnel according to patient acuity and staffing changes, and anticipate staffing needs for following shifts.
Direct nursing staff to appropriate resources for patient-care problems.
Assign one-on-one Observation Assistants and maintain an up-to-date list of patients requiring one-on-one observation at the University Campus.
Use non-nursing on-call personnel as appropriate at the Memorial Campus.
Manage bed assignments and admissions in the absence of the admission controller, coordinating with UMMHC, physicians, Life Flight, affiliated health systems, and the admissions department.
Identify interdepartmental and intradepartmental problems and work with managers to resolve them.
Identify personnel education needs and refer them appropriately.
Serve as a preceptor for professional nursing students when requested by the Department of Nursing Education.
Provide input to performance evaluations of shift nursing personnel when appropriate.
Offer guidance and support to nursing staff on nursing practice; assess clinical practice, make recommendations, and communicate issues and follow-up needs to managers and directors.
Support team building and professional nursing within the Department of Nursing.
Support individuals and families in crisis in collaboration with social, spiritual, legal, and security staff as needed.
Coordinate urgent treatment for hospital personnel following health-risk incidents when Employee Health is unavailable.
Collaborate with Public Relations to provide accurate and current patient information during shift hours while following blackout, law-enforcement, and Medical Examiner guidelines.
Maintain a safe environment for patients and hospital personnel.
Direct procurement of equipment, supplies, records, and other items needed for patient care.
Direct and supervise assigned personnel, including performance evaluations, scheduling, orientation, and training; make recommendations on hiring, transfers, promotions, salary changes, discipline, and terminations; and resolve grievances and other personnel issues within the role’s responsibilities.
Develop and recommend budgets for managed areas and manage activities to meet financial goals.
Coordinate task assignments, help resolve technical and operational problems, and evaluate whether solutions achieve goals.
Provide direction, guidance, and leadership to promote teamwork and motivation and integrate work with system-wide initiatives.
Support diverse views and approaches, demonstrate Standards of Respect, and foster a professional, respectful, tolerant, civil, and accepting environment.
Integrate diversity into departmental objectives, including hiring, promotions, training, and vendor selection.
Participate in performance-improvement initiatives and use quality-improvement practices in daily operations.
Ensure compliance with regulatory agencies, including the Joint Commission and Department of Public Health, and develop procedures needed to meet regulatory requirements.
Ensure compliance with hospital policies and quality assurance, safety, infection-control, health, and safety requirements.
Ensure adequate departmental equipment and supplies and maintain departmental policies, procedures, and objectives.
Maintain regular, reliable, and predictable attendance and perform similar or related duties as directed.
For the Maternity, Neonatal Services, Labor & Delivery, and Women’s Health addendum: direct and coordinate daily departmental functions and plan for optimal family-centered patient care.
Collaborate with nurse managers and designees on day-to-day implementation of professional nursing practice.
Coordinate age-appropriate patient-care activities for assigned staff and make immediate decisions within the role’s scope using applicable standards, policies, and procedures.
Participate as part of the management team in strategic planning and in implementing, evaluating, and revising systems that support nursing staff competence, autonomy, and accountability.
Manage day-to-day work in Maternity/Neonatal inpatient areas to support patient flow and satisfaction.
Coordinate unit-level clinical practice and resource deployment to implement clinical processes, follow standards, and comply with regulatory requirements.
Keep nurse managers and designees informed about nursing workload, changes in patient and employee needs, and other problems.
Improve communication between units, direct patient flow between units, and facilitate on-unit safety huddles and daily briefings.
Assess staffing numbers and competency levels in assigned areas and adjust staffing to meet patient-care needs.
Facilitate communication between nursing and other disciplines.