Visitor Ambassador, 32 Hours, Afternoon
About The Position
Acts as a customer service and informational resource for patients, families, and visitors entering the hospital. Works collaboratively with other departments to support patient and customer satisfaction. The role is scheduled for 32 hours, Monday through Friday and weekends, with scheduled hours of 12:00 p.m. to 8:30 p.m. The position is non-exempt and represented by SHARE (State Healthcare and Research Employees). The listed hiring range is $19.74–$26.96 based on a full-time 40-hour schedule; compensation is prorated for part-time or reduced schedules and varies with scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.
Requirements
- High school diploma or equivalent.
- At least one year of strong customer service experience.
- Strong communication skills.
- Phone and computer skills.
- Ability to multitask and prioritize.
- Familiarity with basic medical terminology.
Responsibilities
- Greet patients and visitors promptly and courteously and provide accurate information about services.
- Provide basic patient status information, visiting times, and visitor procedures to patients, visitors, and callers.
- Produce and provide standardized directions to UMMMC facilities.
- Follow procedures for patient security and confidentiality.
- Assist with the visitor management program, including screening, entering data into the computer, tracking visitor locations, and possible temperature checks.
- Use computers to access patient schedules and service locations and provide appointment schedules and information as needed.
- Reference information about patient locations, admissions and discharges, patient phone numbers, and visitor instructions.
- Manage a high volume of calls concerning patients, visitors, vendors, and staff.
- Help arrange taxis or other basic transportation.
- Monitor visitor activity in the lobby and notify Security of potential problems.
- Arrange escorts for patients and visitors to assigned areas.
- Distribute PPE to employees, patients, and visitors.
Benefits
- A signing bonus may be available; eligibility is confirmed during the interview process.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
