Visit Facilitator

Grand Itasca Clinic & Hospital•Grand Rapids, MN

3d•Onsite

About The Position

The Visit Facilitator works primarily in family practice primary care, supporting in-person clinic visits and helping patients navigate the care experience. The role communicates with patients before appointments, gathers pertinent medical information, and documents it in the patient’s medical record. It also supports effective and efficient team operations by preparing exam rooms, stocking supplies, and ensuring equipment and supplies are available. The position is part-time (.6–.8 FTE, or 48–64 hours per pay period), with days and evenings, onsite at Grand Itasca Clinic & Hospital in Grand Rapids.

Requirements

Must be 18 years of age or older.
Graduate of a Nursing Aide, Emergency Medical Technical (EMT), and/or Health Unit Coordinator program.
BLS certification, or ability to obtain it within two months of hire, and maintain certification.
At least one year of customer service experience.
Proficiency with technology, including computer hardware and programs and smart devices such as phones and tablets.
Strong verbal communication skills.
Ability to work as part of a team and independently.
Ability to adhere to strict confidentiality.
Ability to adhere to and follow Grand Itasca Clinic & Hospital’s mission, values, vision, and policies.
Reliable and consistent attendance.

Nice To Haves

Certification and current listing on the Minnesota Nursing Assistant Registry preferred.
Previous health care customer service experience preferred.

Responsibilities

Demonstrate a professional and compassionate attitude toward patients, families, visitors, coworkers, and other departmental representatives.
Prepare patients for appointments, including communicating with them beforehand to ensure medical records are collected and ready for the visit.
Prepare exam rooms and stock supplies.
Help ensure patients and providers have a positive experience and maintain a strong connection during care.
Complete visit wrap-up with patients.
Provide patients with an after-visit summary and follow-up recommendations.
Gather pertinent medical information from patients and document it in their medical records.
Support the effectiveness and efficiency of the care team.

Benefits

Competitive pay and experience pay.
Tuition reimbursement and scholarship/grant opportunities.
Health, dental, vision, and life insurance beginning on the first of the month after 30 days of employment.
Generous paid time off.
Short-term disability bank and short- and long-term disability coverage.
401(k) with employer contributions.
Employee Referral Program.
On-the-job training.
Shift differential.
Early access to earned wages.
Voluntary insurance options and resources to support financial and personal well-being.
No weekends.