In Clinic Visit Facilitator-Primary Care Clinic
About The Position
Fairview is hiring an In Clinic Visit Facilitator to join its Primary Care team in River Falls, Wisconsin. This benefits-eligible position is 1.0 FTE (80 hours per two-week pay period). The clinic operates Monday through Thursday from 7:00 a.m. to 6:00 p.m. and Friday from 7:00 a.m. to 5:00 p.m. The Visit Facilitator supports in-person clinic visits by communicating with patients before appointments and helping them navigate their care experience. The role gathers pertinent medical information and documents it in patients’ medical records. It also helps maintain stocked exam rooms and available equipment and supplies, and supports the team’s effectiveness and efficiency. Duties may include scheduling and coordinating appointments, preparing schedules, and other delegated tasks.
Requirements
- At least 1 year of customer service experience.
- Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.
Nice To Haves
- Current student in nursing, medicine, social work, psychology, or pharmacy.
- Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
- Knowledge of medical terminology.
- Experience with Epic Health Records.
- Telephonic customer experience.
- Previous experience working in a healthcare setting.
Responsibilities
- Prepare patients for appointments, including contacting them beforehand as needed to ensure applicable medical records are collected, received, and available.
- Assist with rooming patients for in-person visits by gathering and documenting the reason for the visit, patient-reported medication information, vital signs using an automated vitals machine, and applicable health questionnaires.
- Prepare exam rooms and stock supplies.
- Support patients’ connection to providers and help ensure a positive patient-provider experience.
- Complete visit wrap-up by ensuring patients receive an after-visit summary and understand follow-up recommendations; assist with scheduling and coordinating follow-up appointments as needed.
- Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.
Benefits
- Medical, dental, and vision plans.
- Life insurance.
- Short-term and long-term disability insurance.
- Paid time off (PTO) and Sick and Safe Time.
- Tuition reimbursement.
- Retirement benefits.
- Early access to earned wages.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
