In Clinic Visit Facilitator-Primary Care Clinic (Float)

Fairview Health Services • Edinakovtsi, Minnesota

1d • Onsite

About The Position

Fairview is hiring an In Clinic Visit Facilitator to support its Primary Care team at clinics in Bloomington, Eden Prairie, and Edina, Minnesota. This float position supports in-person clinic visits by communicating with patients before appointments, guiding them through the care experience, gathering pertinent medical information, and documenting it in the patient’s medical record. The role also helps keep exam rooms stocked and equipment and supplies available, and performs tasks that support the team’s effectiveness and efficiency. Additional duties may include scheduling and coordinating appointments, preparing schedules, and other assigned work.

This is a 1.0 FTE position, equivalent to 80 hours per two-week pay period, and is benefits-eligible. Clinic hours of operation are Monday through Thursday, 7:00 a.m. to 6:00 p.m., and Friday, 7:00 a.m. to 5:00 p.m.

Requirements

• At least 1 year of customer service experience.
• Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.

Nice To Haves

• Current student in nursing, medicine, social work, psychology, or pharmacy.
• Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
• Knowledge of medical terminology.
• Experience with Epic Health Records.
• Telephonic customer experience.
• Previous work experience in a healthcare setting.

Responsibilities

• Prepare patients for appointments, including communicating with them in advance as needed to ensure applicable medical records are collected, received, and available for the visit.
• Assist with rooming patients during in-person visits by collecting and documenting the reason for the visit, patient-reported medication review, vitals using an automated vitals machine, and applicable health questionnaires.
• Prepare exam rooms and stock supplies.
• Support the patient’s connection to the provider and serve as a resource to help ensure a positive patient-provider experience.
• Complete visit wrap-up by ensuring patients receive an after-visit summary and understand follow-up recommendations; assist with scheduling and coordinating follow-up appointments as needed.
• Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.
• Assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.

Benefits

• Medical insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Life insurance.
• Short-term and long-term disability insurance.
• PTO and Sick and Safe Time.
• Tuition reimbursement.
• Retirement benefits.
• Early access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed