In Clinic Visit Facilitator - Pediatrics

Fairview Health Services•Minneapolis, MN

4d•Onsite

About The Position

Fairview has an immediate opening for an In Clinic Visit Facilitator to join its Pediatric Care team at the Riverside location in Minneapolis, Minnesota. This is a 1.0 FTE position (80 hours per two-week pay period) and is benefits-eligible. Clinic hours of operation are Monday through Friday, 9:00 a.m. to 5:30 p.m. Visit Facilitators support in-person clinic visits by communicating with patients before their appointments and helping guide them through the care experience. They gather pertinent medical information and document it in the patient's medical record. The role also helps keep exam rooms stocked and equipment and supplies available, and assists with tasks that support the team's effectiveness and efficiency. Visit Facilitators may also help schedule and coordinate appointments, prepare schedules, and complete other delegated duties.

Requirements

At least 1 year of customer service experience.
Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.

Nice To Haves

Current student in nursing, medicine, social work, psychology, or pharmacy.
Successful completion of an NA, EMT, or HUC program.
Experience with medical terminology, Epic Health Records, telephonic customer experience, or prior work in a healthcare setting.

Responsibilities

Prepare patients for appointments, including communicating with them in advance as needed to ensure relevant medical records are collected, received, and available for the visit.
Assist with rooming patients for in-person visits by collecting and documenting the reason for the visit, patient-reported medication review, vitals using an automated vitals machine, and applicable health questionnaires.
Prepare exam rooms and stock supplies.
Support the patient's connection to the provider and serve as a resource to help ensure a positive patient/provider experience.
Complete visit wrap-up by ensuring patients receive the after-visit summary and understand follow-up recommendations; assist with scheduling and coordinating follow-up appointments as needed.
Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.
Assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.