In Clinic Visit Facilitator-Flex Workforce Float
About The Position
Fairview has an immediate opening for a Visit Facilitator on its Flex Workforce Team in Hugo, Minnesota. This benefits-eligible position is 0.8 FTE, or 64 hours per two-week pay period. Flex Workforce employees are expected to be available to travel to different clinics 100% of the time based on business needs. Assignments may last a day or an extended period, and employees may be expected to travel between multiple clinics during the day at short notice. Scheduling is unpredictable. The Visit Facilitator supports in-person clinic visits by communicating with patients before appointments and guiding them through the care experience. The role gathers pertinent medical information and documents it in the patient’s medical record. It also helps maintain exam rooms and supplies, supports team efficiency, and may assist with appointment scheduling, coordination, schedule preparation, and other delegated duties.
Requirements
- At least 1 year of customer service experience.
- Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.
- Availability to travel to different clinics 100% of the time based on business needs, including potentially traveling between clinics during the day at short notice.
Nice To Haves
- Current nursing, medical, social work, psychology, or pharmacy student.
- Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
- Knowledge of medical terminology.
- Experience with Epic Health Records.
- Telephonic customer experience.
- Previous work in a healthcare setting.
Responsibilities
- Prepare patients for appointments, including communicating with them in advance as needed to ensure applicable medical records are collected, received, and available.
- Assist with rooming patients for in-person visits by collecting and documenting the reason for the visit, patient-reported medication review, vitals using an automated vitals machine, and applicable health questionnaires.
- Prepare exam rooms and stock supplies.
- Support the patient’s connection to the provider and serve as a resource to promote a positive patient/provider experience.
- Complete visit wrap-up, provide the after-visit summary, and ensure patients understand follow-up recommendations; this may include scheduling and coordinating follow-up appointments.
- Communicate effectively with patients, providers, and other health professionals in person and using virtual technologies.
- Assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.
Benefits
- Medical, dental, and vision plans.
- Life insurance.
- Short-term and long-term disability insurance.
- PTO and Sick and Safe Time.
- Tuition reimbursement.
- Retirement.
- Early access to earned wages.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
