Visit Facilitator

Grand Itasca Clinic & Hospital•Grand Rapids, MN

5d•Onsite

About The Position

The Visit Facilitator works primarily in family practice primary care and supports in-person clinic visits. The role includes communicating with patients before their appointments, helping guide them through the care experience, gathering relevant medical information, and documenting it in the patient’s medical record. The Visit Facilitator also prepares exam rooms, ensures equipment and supplies are available, and performs tasks that support the effectiveness and efficiency of the care team. This is a part-time, 0.6–0.8 FTE position (48–64 hours per pay period), working days and evenings on-site at Grand Itasca Clinic & Hospital in Grand Rapids. The position supports patients and providers in having a positive visit experience and helps patients understand follow-up recommendations. Grand Itasca is a nonprofit, integrated clinic and hospital serving its local community. The organization describes its vision as transforming rural health care by achieving high levels of quality, access, and value.

Requirements

Must be at least 18 years of age.
Graduate of a Nursing Aide, Emergency Medical Technician (EMT), and/or Health Unit Coordinator program.
BLS certification, or ability to obtain it within two months of hire, and maintain certification.
At least one year of customer service experience.
Proficient with technology, including computer hardware and programs and smart devices such as phones and tablets.
Strong verbal communication skills.
Able to work as a strong team player and independently.
Able to adhere to strict confidentiality.
Demonstrated ability to follow Grand Itasca Clinic & Hospital’s mission, values, vision, and policies.
Reliable and consistent attendance.

Nice To Haves

Certification and current listing on the Minnesota Nursing Assistant Registry preferred.
Previous health care customer service experience preferred.

Responsibilities

Demonstrate a professional and compassionate attitude toward patients, families, visitors, coworkers, and other departmental representatives.
Prepare patients for appointments, including communicating with them beforehand to ensure medical records are collected and ready for the visit.
Prepare exam rooms and stock supplies.
Support the connection between patients and providers to help ensure a positive experience.
Complete visit wrap-up with patients.
Provide patients with an after-visit summary and follow-up recommendations.
Gather pertinent medical information from patients and document it in the medical record.
Help ensure equipment and supplies are available and perform tasks that support team effectiveness and efficiency.

Benefits

Competitive pay and experience pay.
Tuition reimbursement and scholarship/grant opportunities.
Health insurance.
Dental insurance.
Vision insurance.
Life insurance.
Generous paid time off.
Short- and long-term disability.
Short-term disability bank (STDB).
401(k) with employer contributions.
Employee referral program.
On-the-job training.
Shift differential.
Early access to earned wages.
Voluntary insurance options and resources supporting financial and personal well-being.
No weekends.