In Clinic Visit Facilitator-Cancer Clinic
About The Position
Fairview has an immediate opening for an In Clinic Visit Facilitator at its Clinics and Surgery Center in Minneapolis, Minnesota. The role supports in-person visits at the Masonic Cancer Clinic, a cancer research center whose care team provides cancer prevention, detection, and treatment. The clinic describes its workplace as collaborative, inclusive, and supportive, with opportunities for career growth and work-life balance. The Visit Facilitator supports patients before and during clinic visits, gathers pertinent medical information, and documents it in the patient’s medical record. The position also helps prepare and stock exam rooms, ensure equipment and supplies are available, and perform tasks that support the team’s efficiency. The facilitator may assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties. This is a 1.0 FTE position (80 hours per two-week pay period) and is benefits-eligible. Clinic hours of operation are Monday through Thursday, 7:00 a.m. to 6:00 p.m., and Friday, 7:00 a.m. to 5:00 p.m.
Requirements
- At least 1 year of customer service experience.
- Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.
Nice To Haves
- Current student in nursing, medicine, social work, psychology, or pharmacy.
- Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
- Knowledge of medical terminology.
- Experience with Epic Health Records.
- Telephonic customer experience.
- Previous work experience in a healthcare setting.
Responsibilities
- Prepare patients for appointments, including communicating with them in advance as needed to ensure medical records are collected, received, and available for the visit.
- Assist with in-person rooming by collecting and documenting the reason for the visit, patient-reported medication review, vital signs using an automated vitals machine, and applicable health questionnaires.
- Prepare exam rooms and stock supplies.
- Support the patient’s connection to the provider and serve as a resource to help ensure a positive patient/provider experience.
- Complete visit wrap-up, ensuring the after-visit summary is provided and patients understand follow-up recommendations; this may include scheduling and coordinating follow-up appointments.
- Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.
Benefits
- Medical, dental, and vision plans.
- Life insurance.
- Short-term and long-term disability insurance.
- PTO and Sick and Safe Time.
- Tuition reimbursement.
- Retirement benefits.
- Early access to earned wages.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
