In Clinic Visit Facilitator- Specialties
About The Position
Fairview has an immediate opening for an In Clinic Visit Facilitator to join its Specialty Care team in Maplewood, Minnesota. This is a 1.0 FTE position (80 hours per two-week pay period) and is benefits eligible. Clinic hours of operation are Monday through Thursday, 7:00 AM–6:00 PM, and Friday, 7:00 AM–5:00 PM. The position supports in-person clinic visits by communicating with patients before their appointments and helping guide them through the care experience. The facilitator gathers pertinent medical information from patients and documents it in their medical records. The role also helps keep exam rooms stocked and ensures equipment and supplies are available, while assisting with tasks that support the team's effectiveness and efficiency. The facilitator may also help schedule and coordinate appointments, prepare schedules, and complete other delegated duties.
Requirements
- Previous experience working in a healthcare setting.
- One year of customer service experience.
- Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.
Nice To Haves
- Current nursing, medical, social work, psychology, or pharmacy student.
- Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
- Knowledge of medical terminology.
- Experience with Epic Health Records.
- Telephonic customer experience.
Responsibilities
- Prepare patients for appointments, including communicating with them in advance as needed to ensure applicable medical records are collected, received, and available for the visit.
- Assist with in-person rooming by collecting and documenting pertinent information, including the reason for the visit, patient-reported medication review, vitals using an automated vitals machine, and applicable health questionnaires.
- Prepare exam rooms and stock supplies.
- Support the patient's connection to the provider and serve as a resource to help ensure a positive patient/provider experience.
- Complete visit wrap-up by ensuring patients receive an after-visit summary and understand follow-up recommendations; this may include helping schedule and coordinate follow-up appointments.
- Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.
- Assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.
Benefits
- Medical plans
- Dental plans
- Vision plans
- Life insurance
- Short-term and long-term disability insurance
- PTO and Sick and Safe Time
- Tuition reimbursement
- Retirement
- Early access to earned wages
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
