In Clinic Visit Facilitator-Primary Care Clinic

Fairview Health Services • St. Paul, MN

2d • Onsite

About The Position

Fairview is hiring an In Clinic Visit Facilitator for its Primary Care team at the Highland Park Clinic in St. Paul, Minnesota. This is a benefits-eligible 1.0 FTE position, defined as 80 hours per two-week pay period. The clinic operates Monday through Thursday from 7:00 a.m. to 6:00 p.m. and Friday from 7:00 a.m. to 5:00 p.m.; weekends are not required.

The facilitator supports in-person clinic visits by communicating with patients before appointments, helping them navigate the care experience, gathering pertinent medical information, and documenting it in the patient’s medical record. The role also helps keep exam rooms stocked and equipment and supplies available, and performs tasks that support team effectiveness and efficiency. Other duties may include scheduling and coordinating appointments, preparing schedules, and completing delegated tasks.

Requirements

• At least 1 year of customer service experience.
• Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.

Nice To Haves

• Current student in nursing, medicine, social work, psychology, or pharmacy.
• Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
• Knowledge of medical terminology.
• Experience with Epic Health Records.
• Telephonic customer experience.
• Previous work experience in a healthcare setting.

Responsibilities

• Prepare patients for appointments, including contacting them in advance as needed to ensure relevant medical records are collected, received, and available.
• Assist with rooming patients for in-person visits by collecting and documenting the reason for the visit, patient-reported medication review, vital signs using an automated vitals machine, and applicable health questionnaires.
• Prepare exam rooms and stock supplies.
• Support the patient’s connection to the provider and help ensure a positive patient/provider experience.
• Complete visit wrap-up, ensure the after-visit summary is provided, and explain follow-up recommendations; this may include scheduling and coordinating follow-up appointments.
• Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.
• Assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.

Benefits

• Medical, dental, and vision plans.
• Life insurance.
• Short-term and long-term disability insurance.
• PTO and Sick and Safe Time.
• Tuition reimbursement.
• Retirement benefits.
• Early access to earned wages.
• Additional benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed