In Clinic Visit Facilitator-Surgical Specialties Clinic
About The Position
Fairview has an immediate opening for an In Clinic Visit Facilitator on its Surgical Specialties Care team in Edina, Minnesota. This is a 1.0 FTE position, equivalent to 80 hours per two-week pay period, and is benefits-eligible. Clinic hours of operation are Monday through Thursday, 7:00 a.m. to 6:00 p.m., and Friday, 7:00 a.m. to 5:00 p.m. The Visit Facilitator supports in-person clinic visits, communicates with patients before appointments, and helps guide patients through their care experience. The role gathers pertinent medical information and documents it in patients’ medical records. It also helps keep exam rooms stocked and equipment and supplies available, and performs tasks that support team effectiveness and efficiency. The Visit Facilitator may also assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties.
Requirements
- At least 1 year of customer service experience.
- Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.
Nice To Haves
- Current student in nursing, medicine, social work, psychology, or pharmacy.
- Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
- Knowledge of medical terminology.
- Experience with Epic Health Records.
- Telephonic customer experience.
- Previous experience working in a healthcare setting.
Responsibilities
- Prepare patients for appointments, including communicating with them in advance as needed to ensure applicable medical records are collected, received, and available for the visit.
- Assist with rooming patients for in-person visits by collecting and documenting the reason for the visit, patient-reported medication review, vital signs using an automated vitals machine, and applicable health questionnaires.
- Prepare exam rooms and stock supplies.
- Support the patient’s connection to the provider and serve as a resource to promote a positive patient/provider experience.
- Complete visit wrap-up by ensuring patients receive an after-visit summary and understand follow-up recommendations; this may include helping schedule and coordinate follow-up appointments.
- Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.
- Assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.
Benefits
- Medical, dental, and vision plans.
- Life insurance.
- Short-term and long-term disability insurance.
- PTO and Sick and Safe Time.
- Tuition reimbursement.
- Retirement benefits.
- Early access to earned wages.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
