In Clinic Visit Facilitator-Endocrinology Clinic (Temp. Position)

Fairview Health Services•Minneapolis, MN

19h•Onsite

About The Position

Fairview is hiring an In Clinic Visit Facilitator to support its Endocrinology Specialty Care team at the Clinics and Surgery Center in Minneapolis, Minnesota. This is a temporary, benefits-eligible position at 1.0 FTE (80 hours per two-week pay period). Clinic operating hours are Monday through Thursday, 7:00 a.m.–6:00 p.m., and Friday, 7:00 a.m.–5:00 p.m.; weekends are not required. The Visit Facilitator supports in-person clinic visits by communicating with patients before appointments, helping guide them through the care experience, gathering pertinent medical information, and documenting it in the medical record. The role also helps keep exam rooms stocked and equipment and supplies available, and supports the team’s effectiveness and efficiency. Other duties may include scheduling and coordinating appointments, preparing schedules, and completing delegated tasks.

Requirements

At least 1 year of customer service experience.
Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.

Nice To Haves

Current student in nursing, medicine, social work, psychology, or pharmacy.
Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
Knowledge of medical terminology.
Experience with Epic Health Records.
Telephonic customer experience.
Previous work experience in a healthcare setting.

Responsibilities

Prepare patients for appointments, including communicating with them in advance as needed to ensure applicable medical records are collected, received, and available.
Assist with rooming patients for in-person visits by collecting and documenting the reason for the visit, patient-reported medication information, vital signs using an automated vitals machine, and applicable health questionnaires.
Prepare exam rooms and stock supplies.
Support patients’ connection to the provider and serve as a resource to help ensure a positive patient/provider experience.
Complete visit wrap-up by ensuring patients receive the after-visit summary and understand follow-up recommendations; this may include helping schedule and coordinate follow-up appointments.
Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.
Assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.