In Clinic Visit Facilitator-Primary Care Clinic

Fairview Health Services•Apple Valley, MN

2d•Onsite

About The Position

Fairview is hiring an In Clinic Visit Facilitator for its Primary Care Clinic in Apple Valley, Minnesota. This benefits-eligible position is 1.0 FTE, or 80 hours per two-week pay period. The clinic operates Monday through Thursday from 7:00 a.m. to 6:00 p.m. and Friday from 7:00 a.m. to 5:00 p.m. The facilitator supports in-person clinic visits by communicating with patients before appointments, gathering relevant medical information, and documenting it in patients’ medical records. The role helps guide patients through the care experience, keeps exam rooms stocked, ensures equipment and supplies are available, and performs tasks that support team effectiveness and efficiency. The facilitator may also assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties.

Requirements

At least 1 year of customer service experience.
Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.

Nice To Haves

Current student in nursing, medicine, social work, psychology, or pharmacy.
Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
Knowledge of medical terminology.
Experience with Epic Health Records.
Telephonic customer experience.
Previous experience working in a healthcare setting.

Responsibilities

Prepare patients for appointments, including contacting them in advance as needed to ensure relevant medical records are collected, received, and available.
Assist with rooming patients for in-person visits by collecting and documenting the reason for the visit, patient-reported medication information, vital signs using an automated vitals machine, and applicable health questionnaires.
Prepare exam rooms and stock supplies.
Support the patient’s connection to the provider and help ensure a positive patient-provider experience.
Complete visit wrap-up, ensure patients receive an after-visit summary, and make sure they understand follow-up recommendations.
Assist with scheduling and coordinating follow-up appointments.
Communicate effectively with patients, providers, and other health professionals, in person and using virtual technologies.
Prepare schedules and perform other delegated duties as assigned.