(USA) Vision Center Manager

Walmart•Stockbridge, GA

4d•$25 - $38•Onsite

About The Position

The Vision Center Manager leads sales growth, merchandising, pricing, inventory, and seasonal execution for the optical department. The manager forecasts trends, aligns product assortments with customer and community needs, monitors competitors, uses sales data to improve performance, and promotes optical services through community outreach and internal initiatives. The role oversees customer service and optical operations, including lifestyle consultations, eyewear measurements and fittings, adjustments, inspections, contact lens education, order processing, and troubleshooting, as permitted by applicable scope-of-practice requirements and optometric supervision. It maintains customer confidentiality, accurate records, HIPAA compliance, safety standards, quality assurance, and equipment readiness. The manager also supports optometric services through scheduling workflows, pre-testing, patient intake, insurance verification, records, and payment collection where permitted. The manager hires, trains, coaches, and develops the optical team; assigns work to support effective workflows; supports credentialing and certification; and ensures associates meet license, registration, certification, and continuing-education requirements. The role oversees Vision Center compliance, inventory, shrink prevention, asset protection, operational reports, audit readiness, and working relationships with Independent and/or Associate Optometrists. The position requires obtaining applicable licensure or certification within stated timelines and meeting the qualifications and regulatory requirements for work in a Vision Center. It also involves modeling company values, leading teams, supporting business solutions, improving processes, and adapting to changing business needs.

Requirements

Option 1: Completion of 2 or more years of college.
Option 2: 1 year's retail experience and 1 year's supervisory experience.
Option 3: 2 years' general work experience, including 1 year's optical experience, and a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional 3 months, whichever is longer, in accordance with state regulations.
Obtain certification in non-licensed states within 15 months.
Maintain required licenses, registrations, certifications, and continuing education, as applicable.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with customer needs, community demographics, and local economic patterns.
Monitor competitive pricing and use sales data to improve merchandising and revenue performance.
Encourage team engagement and build stakeholder and community relationships to promote optical services and strengthen the department's visibility.
Set and uphold service standards and resolve customer inquiries and concerns promptly and accurately.
Lead lifestyle consultations and recommend visual solutions, with clear product guidance, under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, contact lens education, and related services as permitted by scope-of-practice requirements and applicable optometric supervision.
Protect customer information and maintain accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, address complex optical and patient issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and manage the performance of optical associates; recognize contributions and foster an inclusive, accountable team culture.
Assign duties to optimize workflow, build skills, and support operational excellence.
Support certification pathways, skill advancement, credential renewal, and apprentice optician sponsorship as required by state regulations.
Oversee optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools under applicable optometric supervision.
Ensure quality frame adjustments, repairs, and final eyewear inspections, including prism verification, under applicable optometric supervision.
Lead troubleshooting for non-adapt cases and coordinate with labs, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance under applicable optometric supervision.
Monitor equipment performance and coordinate troubleshooting, repairs, or replacement to maintain clinical operations.
Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote optical technologies that improve accuracy, efficiency, and customer experience.
Oversee Vision Center operations and compliance with HIPAA, optical regulations, company policies, and safety protocols.
Build and maintain effective working relationships with Independent and/or Associate Optometrists.
Analyze operational and performance reports to drive improvement; manage inventory, shrink prevention, asset protection, audit readiness, and quality assurance.
Provide optometrist office and patient intake support, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance.
Perform basic optometric pre-testing and record results under the Optometrist's guidance.
Obtain required licensure in licensed or registration states within the required timeframe, or certification in non-licensed states within 15 months.
Monitor associates' required licenses, registrations, certifications, and continuing education.
Apply current expertise to develop and improve action plans, advise others, align efforts with customer and business needs, and build commitment.
Build stakeholder relationships, identify business needs, implement necessary processes, monitor results, and adapt to competing demands and organizational changes.
Lead and participate in teams by sharing resources and information, coordinating assignments, providing feedback and support, and helping others adapt to change.
Develop and implement processes with managers, coworkers, customers, and business partners; analyze information and address improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing ethical or compliance issues.
Model Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U, a Walmart-paid education benefit program for eligible full-time and part-time associates, covering programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, with amounts based on job classification and length of employment.