(USA) Vision Center Manager

Walmart•Fenton, MI

2d•Onsite

About The Position

The Vision Center Manager leads the optical department’s sales, merchandising, customer service, clinical support, and day-to-day operations. The role uses sales and operational data to identify improvement opportunities, align product assortments with customer needs and local conditions, and achieve financial targets. The manager also promotes optical services through community outreach and represents the department in community programs and internal business initiatives. The manager sets service standards and guides customer consultations, eyewear recommendations, measurements, fittings, adjustments, contact lens education, and issue resolution within applicable scope-of-practice requirements and optometric supervision. Responsibilities include protecting confidential customer information, maintaining compliant records and safety practices, overseeing quality assurance, and keeping equipment calibrated, clean, and ready for use. The role hires, trains, coaches, and develops the optical team; manages performance and workflow; supports certification and credential renewal; and ensures apprentice opticians have sponsorship where state requirements apply. The manager oversees optical and contact lens orders, inventory, equipment maintenance, non-adapt troubleshooting, and coordination with laboratories, suppliers, and optometrists. The position also supports optometric services through appointment workflows, pre-testing, patient intake, insurance verification, records, and payment collection where permitted. The Vision Center Manager ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; builds effective relationships with Independent and/or Associate Optometrists; analyzes performance reports; and manages inventory, shrink prevention, asset protection, and audit readiness. The role requires obtaining and maintaining applicable licenses, registrations, certifications, and continuing education. It also calls for modeling Walmart’s values, developing partnerships, leading teams, implementing business solutions, and adapting to changing priorities.

Requirements

Completion of two or more years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, and a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and any certification, registration, licensure, or other qualifications required by company policy and applicable regulations.
Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional three months, whichever is longer, in accordance with state regulations.
Obtain certification in non-licensed states within 15 months.
Maintain applicable licenses, registrations, certifications, and continuing education requirements.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends, align assortments with customer needs and local conditions, monitor competitive pricing, and use sales data to improve revenue performance.
Promote optical services through community outreach and represent the department in community programs and internal business initiatives.
Set service standards and resolve customer inquiries and concerns promptly and accurately.
Guide lifestyle consultations and visual product recommendations; oversee measurements, fittings, adjustments, contact lens education, and related optical work within scope-of-practice requirements and applicable optometric supervision.
Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, complex optical and patient issues, and equipment calibration, cleanliness, and readiness under applicable optometric supervision.
Hire, train, coach, develop, and recognize the optical team; manage performance and assign duties to support workflow and operational excellence.
Support certification pathways, skill advancement, credential renewal, and apprentice optician sponsorship as required by state regulations.
Oversee optical measurements, frame adjustments and repairs, eyewear inspections, non-adapt troubleshooting, and communication with laboratories, suppliers, and optometrists under applicable optometric supervision.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance and calibration protocols.
Support optometric services through appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
Promote optical technologies that improve accuracy, efficiency, and customer experience.
Ensure Vision Center compliance with HIPAA, optical regulations, company policies, and safety protocols; maintain effective relationships with Independent and/or Associate Optometrists.
Analyze operational and performance reports, manage inventory and shrink prevention, support asset protection, and maintain audit-ready quality standards.
Provide permitted OD office and patient intake support, including appointment coordination, insurance verification, payment collection, and compliant record maintenance.
Perform basic optometric pre-testing and record results under the guidance of the Optometrist.
Obtain required licensure or certification within applicable state and company timelines, and monitor associates’ licenses, registrations, certifications, and continuing education.
Develop and implement business solutions and processes, build stakeholder relationships, monitor results, identify improvements, and adapt to competing demands and organizational changes.
Lead and participate in teams by coordinating assignments, sharing resources, supporting work quality and timelines, and helping others adapt to change.
Promote company policies, ethics, and integrity; support compliance action plans and assist management in addressing ethical or compliance issues.
Model Walmart values by fostering inclusion, accountability, collaboration, customer focus, integrity, learning, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education benefit, subject to eligibility requirements.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Regional Pay Zone compensation for certain positions, based on location.