(USA) Vision Center Manager

Walmart • Stockbridge, GA

3d • Onsite

About The Position

The Vision Center Manager leads the optical department’s sales, service, clinical-support, and operational performance. The role drives sales growth through merchandising, accurate pricing, inventory oversight, seasonal execution, sales forecasting, competitive pricing, and analysis of performance data. It also promotes optical services through community outreach and partnerships, and represents the department in community programs and internal business initiatives.

The manager establishes service standards and oversees customer consultations, eyewear and contact lens processes, measurements, fittings, adjustments, inspections, order processing, and issue resolution within applicable scope-of-practice requirements and optometric supervision. The position supports optometric services through appointment scheduling, patient intake, insurance verification, pre-testing, accurate documentation, payment collection, and coordination with optometrists, laboratories, and suppliers. It maintains customer confidentiality and compliant records, including adherence to HIPAA and safety protocols.

The role leads, coaches, hires, trains, and develops the optical team; assigns work to support workflow and skill development; encourages certification and continuing education; and ensures required credentials are maintained. It oversees equipment readiness and maintenance, inventory and shrink prevention, asset protection, audit readiness, regulatory and company-policy compliance, and operational performance. The manager builds effective working relationships with Independent and/or Associate Optometrists and analyzes reports to identify improvements.

The position requires obtaining applicable licensure or certification within specified timeframes and ensuring associates meet credential and continuing-education requirements. Walmart describes its culture as grounded in respect for individuals, integrity, customer service, and striving for excellence. The position is based at the Walmart Vision Center at 1400 Hudson Bridge Road, Stockbridge, Georgia.

Requirements

• Meet one of the following minimum qualification options: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and any certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Obtain required licensure in licensed or registration states within the time needed to complete state-mandated training hours plus an additional three months, whichever is longer, in accordance with state regulations.
• Obtain certification in non-licensed states within 15 months.
• Ensure required licenses, registrations, certifications, and continuing education are maintained by associates.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of sales data.
• Monitor competitive pricing and adjust strategies to improve market relevance and meet financial targets.
• Align product assortments with customer needs, community demographics, and local economic patterns.
• Engage the store team and stakeholders to strengthen departmental visibility and impact.
• Lead community outreach and represent the optical department in community programs and internal business initiatives.
• Set and uphold customer-service standards, ensuring prompt and accurate resolution of inquiries and concerns.
• Lead lifestyle consultations and recommend visual solutions that address customer needs, under appropriate supervision.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, and related optical work as permitted by scope-of-practice requirements and optometric supervision.
• Protect customer confidentiality and maintain accurate, compliant documentation, including HIPAA and safety records.
• Manage quality assurance, resolve complex optical and patient issues under applicable optometric supervision, and maintain equipment cleanliness, calibration, and readiness.
• Hire, train, coach, recognize, and manage the performance of optical associates while fostering an inclusive, collaborative, accountable team culture.
• Assign duties strategically to support workflow, skill development, and operational excellence.
• Support certification pathways, skill advancement, credential renewals, and apprentice optician sponsorship and development in accordance with state requirements.
• Oversee the accuracy of optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and ensure consistent use of manual and digital tools.
• Ensure quality execution of frame adjustments, repairs, final eyewear inspections, and prism verification under applicable optometric supervision.
• Lead troubleshooting of non-adapt cases and coordinate with laboratories, suppliers, and optometrists regarding job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance under applicable optometric supervision.
• Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements.
• Support optometric services by overseeing appointment scheduling, pre-testing procedures, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
• Promote optical technologies that improve accuracy, efficiency, and customer experience.
• Ensure Vision Center compliance with HIPAA, optical regulations, company policies, and safety protocols.
• Build and maintain effective working relationships with Independent and/or Associate Optometrists.
• Analyze operational and performance reports, manage inventory and shrink prevention, protect assets, and maintain audit-ready standards.
• Provide optometric office and patient-intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance.
• Perform basic optometric pre-testing and record results under the Optometrist’s guidance.
• Obtain required licensure or certification within the stated timeframes and monitor associates’ licenses, registrations, certifications, and continuing-education requirements.
• Provide expert advice and guidance, develop and implement business solutions, lead and participate in teams, and improve processes to meet customer and business needs.
• Model and support company policies, ethics, integrity, accountability, inclusion, customer service, continuous learning, and adaptability.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible associates.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED