(USA) Vision Center Manager

Walmart • Aberdeen, SD

5d • $25 - $38 • Onsite

About The Position

The Vision Center Manager leads sales growth, merchandising, pricing, inventory, and seasonal execution for the optical department. The manager uses sales and operational data to improve performance, align products with customer and community needs, and strengthen the department’s local presence through outreach and stakeholder relationships.

The role sets customer service standards and leads optical consultations and services within applicable scope-of-practice requirements and optometric supervision. Responsibilities include overseeing eyewear measurements, fittings, adjustments, inspections, order processing, contact lens education and inventory, troubleshooting non-adapt cases, and maintaining equipment. The manager also supports optometric services through appointment workflows, pre-testing, patient intake, records, insurance verification, and payment collection where permitted.

The manager hires, trains, coaches, and develops associates; assigns work to support effective operations; and encourages credentialing and career development. The position ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains audit-ready quality standards; manages inventory, shrink prevention, and asset protection; and builds working relationships with Independent and/or Associate Optometrists.

The role requires obtaining and maintaining applicable licenses, registrations, certifications, and continuing education. It also involves modeling company values, supporting ethical and compliant practices, adapting to change, and implementing business improvements in collaboration with associates, customers, managers, and other business partners.

The position is based at the Vision Center at 3820 7th Ave SE, Aberdeen, South Dakota. The hourly wage range is $24.50–$37.50, with additional annual or quarterly performance bonuses and possible regional pay-zone compensation. Walmart describes a broad benefits package, subject to eligibility and plan terms.

Requirements

• Option 1: Completion of 2 or more years of college.
• Option 2: 1 year's retail experience and 1 year's supervisory experience.
• Option 3: 2 years' general work experience, including 1 year's optical experience and a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional 3 months to obtain licensure, whichever is longer, in accordance with state regulations.
• Obtain certification in non-licensed states within 15 months.
• Maintain required licenses, registrations, certifications, and continuing education where applicable.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead departmental sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align assortments with customer and community needs, monitor competitors, and use sales data to improve revenue performance.
• Build departmental visibility and local relationships through community outreach and participation in internal business initiatives.
• Set service standards and resolve customer concerns promptly and accurately.
• Lead lifestyle consultations and recommend visual solutions within applicable scope-of-practice requirements and optometric supervision.
• Oversee eyewear measurements, fittings, adjustments, repairs, final inspections, and prism verification under applicable optometric supervision.
• Maintain accurate, confidential, and compliant customer and patient records, including HIPAA and safety documentation.
• Manage quality assurance, complex optical and patient issues, equipment calibration, cleanliness, readiness, maintenance, and troubleshooting under applicable supervision.
• Coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing and trial lens inventory control.
• Support optometric services through appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, and payment collection where permitted.
• Promote optical technologies that improve accuracy, efficiency, and customer experience.
• Ensure Vision Center compliance with HIPAA, optical regulations, company policies, and safety protocols.
• Build and maintain working relationships with Independent and/or Associate Optometrists.
• Analyze operational and performance reports and implement improvements.
• Manage inventory, shrink prevention, asset protection, audit readiness, and operational quality.
• Provide permitted OD office and patient intake support, including appointment coordination, insurance verification, payment collection, and patient record maintenance.
• Perform basic optometric pre-testing and record results under an Optometrist’s guidance.
• Obtain required licensure or certification within applicable state and company timelines, and ensure associates maintain required credentials and continuing education.
• Hire, train, coach, develop, recognize, and manage the performance of the optical team; assign work to optimize workflow and development.
• Support apprentices’ sponsorship in accordance with state requirements and provide development pathways.
• Develop and implement business processes and solutions in collaboration with stakeholders; monitor results and address improvement opportunities.
• Model and support company policies, ethics, integrity, inclusion, teamwork, customer service, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave and family care leave.
• Bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Walmart-paid Live Better U education benefit, including tuition, books, and fees for eligible programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED