(USA) Vision Center Manager

Walmart•Fenton, MI

3d•$25 - $38•Onsite

About The Position

The Vision Center Manager leads sales growth and day-to-day operations for a Walmart Vision Center. The role oversees merchandising, pricing, inventory, sales forecasting, customer service, community outreach, and financial performance. It develops and coaches the optical team, manages workflows and credentials, and supports optical and optometric services within applicable scope-of-practice requirements and under optometric supervision where specified. The manager oversees optical measurements, eyewear fitting and adjustments, repairs, inspections, orders, contact lens processes, equipment readiness, and quality assurance. The role also supports optometric services through appointment workflows, pre-testing, patient intake, insurance verification, payment collection, and accurate, confidential records. It ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains relationships with optometrists and other stakeholders; and uses operational reports to improve performance. The position requires meeting state-specific licensing or certification requirements and ensuring associates maintain required credentials and continuing education. Walmart describes its compensation and benefits as including an hourly wage range of $24.50–$37.50, performance bonuses, health and financial benefits, paid time off, and education benefits, subject to eligibility and plan terms.

Requirements

Completion of two or more years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in a Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional three months, whichever is longer, in accordance with state regulations; obtain certification in non-licensed states within 15 months.
Ensure associates maintain required licenses, registrations, certifications, and continuing education requirements.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, competitive pricing, and data-informed improvement of revenue performance.
Align product assortments with customer needs, community demographics, and local economic patterns.
Engage the team and stakeholders, lead community outreach, promote optical services, and represent the department in community and internal initiatives.
Set service standards and ensure prompt, accurate resolution of customer inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, contact lens education, and related activities as permitted by scope-of-practice requirements and under applicable optometric supervision.
Protect customer information and maintain accurate, compliant documentation, including HIPAA and safety records.
Manage quality assurance, complex optical and patient issues, and equipment calibration, cleanliness, and readiness under applicable optometric supervision where specified.
Hire, train, coach, develop, recognize, and manage the performance of the optical team; foster an inclusive, accountable, collaborative culture.
Assign duties to optimize workflow and skill development; support certification pathways and credential renewals; ensure apprentice opticians have sponsorship in accordance with state requirements and provide development pathways.
Oversee accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and ensure consistent use of manual and digital tools.
Ensure high-quality frame adjustments, repairs, and final eyewear inspections, including prism verification; troubleshoot non-adapt cases and coordinate with labs, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols under applicable optometric supervision.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements.
Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote use of optical technologies to improve accuracy, efficiency, and customer experience.
Oversee Vision Center operations and compliance with HIPAA, optical regulations, company policies, and safety protocols; build working relationships with Independent and/or Associate Optometrists.
Analyze operational and performance reports, manage inventory and shrink prevention, support asset protection, and maintain audit-ready and quality-assured operations.
Provide optometrist-office and patient-intake support, including appointment coordination, insurance verification, payment collection, and patient-record maintenance in compliance with HIPAA and company policies.
Support clinical operations by performing basic optometric pre-testing and recording results under the Optometrist's guidance.
Obtain required licensure in licensed or registration states within the required timeframe, or certification in non-licensed states within 15 months.
Monitor associates' required licenses, registrations, certifications, and continuing education.
Apply current expertise to develop, execute, and improve action plans; provide advice and guidance; align work with customer and business needs; and build commitment.
Build stakeholder relationships, identify business needs, execute processes, monitor results, pursue improvement opportunities, and adapt to competing demands and organizational change.
Lead and participate in teams by sharing resources and information, coordinating assignments, supporting work quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; guide associates, implement action plans, use the Open Door Policy, and assist management with ethical or compliance issues.
Embrace individual differences and foster belonging, teamwork, trust, effective communication, mentoring, and recognition.
Model integrity, ethics, accountability, humility, honesty, fairness, and transparency; support Walmart's goal of becoming a regenerative company.
Put customers first, make decisions using reliable information, balance priorities, and consider impacts on stakeholders.
Demonstrate curiosity, learning, resilience, continuous improvement, openness to technology, and support for others through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, and parental, family care, bereavement, jury duty, and voting leave.
Short-term and long-term disability coverage.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.