(USA) Vision Center Manager

Walmart • York, NE

18h • $26 - $39 • Onsite

About The Position

The Vision Center Manager leads sales growth, merchandising, pricing, inventory oversight, and seasonal execution for the optical department. The manager forecasts sales trends, aligns assortments with customer needs and local market conditions, monitors competitive pricing, and uses performance data to improve revenue. The role also builds departmental visibility through team engagement, community outreach, and participation in internal business initiatives.

The manager sets service standards and oversees customer consultations, eyewear measurements and fittings, adjustments, contact lens education, quality assurance, and complex optical or patient concerns, as permitted by scope-of-practice requirements and under applicable optometric supervision. The role protects confidential customer information, maintains compliant documentation, and ensures equipment is calibrated, clean, and ready for use.

The position leads the optical team through hiring, training, coaching, performance management, and recognition. It assigns work to support efficient operations, encourages certification and skill development, maintains credential renewals, and ensures apprentice opticians have sponsorship as required by state regulations.

The manager oversees optical and contact lens order processing, inventory, equipment maintenance, OD service workflows, appointment scheduling, pre-testing, patient intake, insurance verification, payment collection, and patient records, where permitted. The role maintains compliance with HIPAA, optical regulations, company policies, and safety standards; works with Independent and/or Associate Optometrists; reviews operational reports; and manages shrink prevention, asset protection, and audit readiness.

The position also demonstrates current expertise, develops and implements business solutions and operational practices, leads and participates in teams, supports ethical and regulatory compliance, and models Walmart’s values of respect, integrity, customer service, and excellence. Required state licensure or certification must be obtained within specified timeframes, and the manager monitors associates’ credentials and continuing education.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional 3 months, whichever is longer, in accordance with state regulations.
• Obtain certification in non-licensed states within 15 months.
• Maintain required licenses, registrations, certifications, and continuing education requirements for associates.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends and align product assortments with customer needs, community demographics, and local economic patterns.
• Monitor competitive pricing, analyze sales data, and adjust strategies to meet financial targets and improve revenue performance.
• Build team engagement and departmental visibility through community outreach and participation in internal business initiatives.
• Set service standards and ensure prompt, accurate resolution of customer inquiries and concerns.
• Lead lifestyle consultations and recommend visual solutions, as permitted by scope-of-practice requirements and under appropriate optometric supervision.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, and quality assurance under applicable optometric supervision.
• Maintain customer confidentiality and accurate documentation in compliance with HIPAA and safety protocols.
• Maintain equipment calibration, cleanliness, readiness, and performance; guide troubleshooting and coordinate repairs or replacements.
• Lead, coach, hire, train, and develop the optical team; manage performance, recognize contributions, and assign duties to optimize workflow.
• Support certification pathways, credential renewals, and apprentice optician sponsorship in accordance with state requirements.
• Oversee optical measurements, frame adjustments, repairs, final eyewear inspections, prism verification, and troubleshooting of non-adapt cases under applicable optometric supervision.
• Coordinate with laboratories, suppliers, and optometrists regarding job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols.
• Support optometric services by overseeing appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, and payment collection where permitted.
• Promote use of optical technologies to improve accuracy, efficiency, and customer experience.
• Ensure Vision Center compliance with HIPAA, optical regulations, company policies, and safety protocols; maintain working relationships with Independent and/or Associate Optometrists.
• Analyze operational and performance reports, manage inventory and shrink prevention, and maintain asset protection, audit readiness, and quality assurance.
• Provide OD office and patient intake support, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance.
• Perform basic optometric pre-testing and record results under the guidance of the Optometrist.
• Obtain required state licensure or certification within specified timeframes and monitor associates’ licenses, registrations, certifications, and continuing education.
• Develop and implement action plans and business solutions; build stakeholder relationships, monitor results, and adapt to changing priorities.
• Lead and participate in teams, coordinate work assignments, provide guidance and feedback, and support others through change.
• Model and promote company policies, ethics, integrity, accountability, inclusion, customer service, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Additional compensation may include Regional Pay Zone pay based on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED