Vision Center Manager - Homewood, AL

Walmart • Homewood, AL

2d • $25 - $38 • Onsite

About The Position

The Vision Center Manager leads sales, merchandising, pricing, inventory, and seasonal execution for the optical department. The role forecasts sales trends, aligns assortments with customer and community needs, monitors competitors, and uses performance data to improve revenue. The manager also leads community outreach and represents the optical department in community and internal initiatives.

The manager sets customer-service standards and oversees optical consultations and services within applicable scope-of-practice requirements and optometric supervision. Responsibilities include maintaining accurate eyewear measurements and fittings, managing repairs and final inspections, coordinating complex optical issues with laboratories, suppliers, and optometrists, and supporting order processing and contact lens inventory. The role also supports optometric services through appointment scheduling, pre-testing workflows, patient intake, documentation, and payment collection where permitted.

The position leads hiring, training, coaching, performance management, recognition, workflow assignments, and associate development. It ensures required credentials and continuing education are maintained, supports apprentice opticians’ sponsorship and development, and promotes a collaborative, inclusive, accountable team culture.

The manager oversees Vision Center operations, including compliance with HIPAA, optical regulations, company policies, and safety protocols; quality assurance; equipment calibration and maintenance; inventory, shrink prevention, and asset protection; and audit readiness. The role builds working relationships with Independent and/or Associate Optometrists, analyzes operational reports, implements business solutions, and leads teams and processes to meet customer and business needs while upholding company ethics and integrity standards.

Requirements

• Option 1: Completion of 2 or more years of college.
• Option 2: 1 year's retail experience and 1 year's supervisory experience.
• Option 3: 2 years' general work experience, including 1 year's optical experience and a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and any certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional 3 months, whichever is longer, in accordance with state regulations.
• Obtain certification in non-licensed states within 15 months.
• Ensure required licenses, registrations, certifications, and continuing education requirements are maintained.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align product assortments with customer and community needs, monitor competitive pricing, and use sales data to improve performance.
• Lead community outreach and represent the optical department in community programs and internal business initiatives.
• Establish high service standards and guide resolution of customer inquiries and concerns.
• Lead lifestyle consultations and recommend visual solutions within applicable supervision and scope-of-practice requirements.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, repairs, inspections, and troubleshooting under applicable optometric supervision.
• Maintain customer confidentiality, accurate documentation, HIPAA compliance, and safety protocols.
• Manage quality assurance, complex optical and patient issues, equipment calibration, cleanliness, maintenance, and readiness.
• Hire, train, coach, develop, and recognize associates; manage performance and assign duties to optimize workflow.
• Support certification pathways, credential renewals, continuing education, and apprentice optician sponsorship and development.
• Coordinate communication with laboratories, suppliers, and optometrists regarding orders, job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing and trial lens inventory control.
• Support optometric services through appointment scheduling, pre-testing workflows, contact lens documentation, patient intake, insurance verification, payment collection, and patient-record maintenance where permitted.
• Promote use of optical technologies to improve accuracy, efficiency, and customer experience.
• Build and maintain working relationships with Independent and/or Associate Optometrists.
• Analyze operational and performance reports and implement improvements.
• Manage inventory, shrink prevention, asset protection, audit readiness, and operational excellence.
• Monitor associates’ required licenses, registrations, certifications, and continuing education.
• Develop and implement business processes, action plans, and solutions in collaboration with managers, associates, customers, and business partners.
• Lead and participate in teams, coordinate assignments, support quality and timelines, and help teams adapt to change.
• Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards.
• Promote belonging, teamwork, mentoring, accountability, customer-first service, continuous improvement, and Walmart values.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Walmart-paid Live Better U education program, including tuition, books, and fees for eligible programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED