Vision Center Manager - Homewood, AL

Walmart•Homewood, AL

1d•Onsite

About The Position

The Vision Center Manager leads sales growth and day-to-day operations for Walmart’s Vision Center in Homewood, Alabama. The role oversees merchandising, pricing, inventory, seasonal execution, customer service, community outreach, and financial performance. It uses sales and operational data to identify opportunities, improve revenue, and meet customer and business needs. The manager leads, coaches, and develops the optical team through hiring, training, performance management, recognition, and support for certification and credential renewal. The role fosters an inclusive, accountable culture, assigns work to support efficient operations, and ensures apprentice opticians receive sponsorship as required by state regulations. Under applicable optometric supervision and within scope-of-practice requirements, the manager oversees optical measurements, eyewear fittings and adjustments, repairs, inspections, contact lens education and order processing, trial lens inventory, and troubleshooting of optical and patient issues. The role also supports optometric services through appointment workflows, pre-testing, patient intake, insurance verification, payment collection, and accurate patient records. The manager ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains accurate and confidential records; oversees equipment readiness and calibration; and supports quality assurance, inventory control, shrink prevention, and asset protection. The role builds working relationships with Independent and/or Associate Optometrists and other stakeholders, monitors performance, and promotes optical technologies that improve accuracy, efficiency, and customer experience. Required licenses, registrations, certifications, and continuing education must be obtained and maintained in accordance with applicable requirements. The position is hourly, with a stated range of $24.50–$37.50 per hour, and may include annual or quarterly performance bonuses and regional pay-zone compensation. Walmart describes this role as eligible for competitive pay and benefits, subject to job classification, length of employment, and applicable plan terms.

Requirements

Meets one of the following minimum qualification options: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.
Meets eligibility requirements to work in the Vision Center, including minimum age of 18 and any certification, registration, licensure, or other qualifications required by company policy and applicable regulations.
Obtains required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional three months, whichever is longer, in accordance with state regulations.
Obtains certification in non-licensed states within 15 months.
Monitors and maintains required licenses, registrations, certifications, and continuing education requirements for associates.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends, align product assortments with customer and community needs, monitor competitors, and use sales data to improve revenue performance.
Encourage team engagement and lead community outreach to promote optical services and strengthen local relationships.
Set and uphold customer service standards and resolve customer concerns promptly and accurately.
Lead lifestyle consultations and recommend visual solutions; oversee optical measurements, fittings, adjustments, contact lens education, and related services within applicable supervision and scope-of-practice requirements.
Maintain confidential customer information and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, complex optical and patient issues, equipment calibration, cleanliness, and readiness under applicable optometric supervision.
Hire, train, coach, develop, and recognize the optical team; manage performance and support certification, credential renewal, and apprentice optician sponsorship.
Oversee accurate optical measurements using manual and digital tools, including pupillary distance, position of wear, and multifocal or progressive lens parameters, under applicable optometric supervision.
Ensure quality frame adjustments, repairs, final eyewear inspections, and prism verification; troubleshoot non-adapt cases and coordinate with labs, suppliers, and optometrists.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols under applicable optometric supervision.
Monitor equipment performance and coordinate troubleshooting, repairs, or replacements.
Support optometric services through appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote optical technologies that improve accuracy, efficiency, and customer experience.
Oversee Vision Center operations, including regulatory and company-policy compliance, relationships with Independent and/or Associate Optometrists, performance reporting, inventory, shrink prevention, asset protection, audits, and quality assurance.
Provide optometrist-office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and patient-record maintenance.
Perform basic optometric pre-testing and record results under the guidance of the Optometrist.
Obtain required licensure or certification within applicable state and company timeframes, and monitor associates’ licenses, registrations, certifications, and continuing education.
Develop and implement action plans, business solutions, and processes; build stakeholder relationships, monitor results, and adapt to changing business needs.
Lead and participate in teams by coordinating assignments, sharing resources and feedback, and supporting work quality and timelines.
Promote company policies, ethics, and compliance, and help address ethical or compliance issues.
Model Walmart’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs, from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards; additional compensation may include annual or quarterly bonuses and regional pay-zone compensation.