Virtual Retail Mobile Expert- Onsite
About The Position
The Virtual Retail Mobile Expert supports customers by providing expert guidance on wireless sales and communication solutions. The role assists inbound callers in choosing devices and service packages suited to their needs, analyzes customer requirements, and recommends personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and following high standards in sales processes. The role directly contributes to customer satisfaction and loyalty through informed, personalized service interactions.
Requirements
- High school diploma or equivalent.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Sell to new customers by learning their needs and recommending suitable products.
- Troubleshooting, multitasking, and navigating between Windows systems; understanding of IoT; and computer hardware proficiency.
- Provide superior customer service and build customer loyalty and satisfaction.
Nice To Haves
- 12 months of customer service and/or sales experience in a retail environment.
Responsibilities
- Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions.
- Improve product and process knowledge through continuous training on new skills, systems, and resources.
- Establish relationships with new customers, understand their needs, and turn conversations into lasting accounts.
- Use digital tools consistently to support customer interactions and onboarding processes.
- Perform other duties and projects as assigned by business management.
Benefits
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance and access to commuter and transit programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
