Mobile Expert, Virtual Retail

T-Mobile•Chattanooga, TN

1d•Remote

About The Position

The Mobile Expert, Virtual Retail supports customers by providing expert guidance on wireless sales and communication solutions. The role assists inbound callers in selecting devices and service packages tailored to their needs, analyzes customer requirements, and recommends personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The position contributes directly to customer satisfaction and loyalty through informed, personalized service interactions. The role involves continuous training on new skills, systems, and resources, and consistent use of digital tools to support customer interactions and onboarding. Other duties and projects may be assigned by business management as needed. Travel is not required.

Requirements

High school diploma or GED.
Required knowledge and abilities: business acumen, communication, customer service, product knowledge, sales management, sales metrics, sales performance, sales techniques, and troubleshooting.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

12 months of customer service and/or sales experience in a retail environment.

Responsibilities

Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions.
Enhance product and process knowledge through continuous training on new skills, systems, and resources.
Apply sales skills to acquire new customers using results-oriented approaches and confidence.
Use digital tools consistently to support customer interactions and onboarding processes.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.