Mobile Expert, Virtual Retail

T-Mobile•Salem, OR

About The Position

The Mobile Expert supports customers by providing expert guidance on wireless sales and communication solutions tailored to individual needs. The role assists inbound callers in choosing suitable devices and service packages, analyzes customer needs, and recommends personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work contributes directly to customer satisfaction and loyalty through informed, personalized service interactions. The position requires continuous learning about new skills, systems, products, processes, and resources. It also includes using digital tools to support customer interactions and onboarding, and completing other duties or projects assigned by business management. No travel is required.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Legally authorized to work in the United States.
Ability to sell to new customers by learning their needs and recommending suitable products.
Troubleshooting, multitasking, and navigating between Windows systems; understanding of IoT; and computer hardware proficiency.
Ability to provide superior customer service and build customer loyalty and satisfaction.

Nice To Haves

12 months of customer service and/or sales experience in a retail environment.

Responsibilities

Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions.
Improve product and process knowledge through continuous training on new skills, systems, and resources.
Build relationships with new customers, understand their needs, and turn conversations into lasting accounts.
Use digital tools consistently to support customer interactions and onboarding processes.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package, including incentive compensation.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.