Mobile Expert, Virtual Retail

T-Mobile USA • Salem, OR

1d

About The Position

The Mobile Expert, Virtual Retail supports customers through inbound interactions by providing expert guidance on wireless sales and communication solutions. The role helps customers choose devices and service packages suited to their individual needs, analyzing requirements and recommending personalized wireless, voice, and data products. Success is measured by sales performance, quality customer experiences, and adherence to sales processes. The work contributes directly to customer satisfaction and loyalty through informed, personalized service.

The position also involves building relationships with new customers, developing product and process knowledge through ongoing training, and using digital tools to support customer interactions and onboarding. Other duties and projects may be assigned by business management. Travel is not required.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Ability to learn customers’ needs and recommend suitable products to new customers.
• Troubleshooting skills and demonstrated understanding of IoT.
• Computer hardware proficiency.
• Ability to provide superior customer service and build customer loyalty and satisfaction.

Nice To Haves

• 12 months of customer service and/or sales experience in a retail environment.
• 12 months of multitasking and navigating between Windows systems.

Responsibilities

• Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions.
• Improve product and process knowledge through continuous training on new skills, systems, and resources.
• Establish relationships with new customers, understand their needs, and turn conversations into lasting accounts.
• Use digital tools consistently to support customer interactions and onboarding processes.
• Perform other duties and projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED