Mobile Expert Virtual Retail
About The Position
The Mobile Expert Virtual Retail role supports customers through inbound interactions by providing experienced mentorship on wireless sales and communication solutions. The position helps customers select devices and service packages tailored to their individual needs, analyzes customer requirements, and recommends personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work directly influences customer satisfaction and loyalty through informed, personalized service interactions.
Requirements
- High school diploma or GED.
- Required knowledge and abilities: business acumen, communication, customer service, product knowledge, sales management, sales metrics, sales performance, sales techniques, and troubleshooting.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 12 months of customer service and/or sales experience in a retail environment.
Responsibilities
- Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions.
- Enhance product and process knowledge through continuous training on new skills, systems, and resources.
- Apply sales skills to acquire new customers using results-oriented approaches and confidence.
- Use digital tools consistently to support customer interactions and onboarding processes.
- Perform other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance
- Commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
