Mobile Expert Virtual Retail

T-Mobile • Oklahoma City, OK

1d

About The Position

The Mobile Expert Virtual Retail role supports customers through inbound interactions by providing expert guidance on wireless sales and communication solutions. The position involves helping callers select devices and service packages tailored to their needs, analyzing customer requirements, and recommending personalized wireless, voice, and data products. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work contributes to customer happiness and dedication through informed, personalized service.

The role also involves continuous training on new skills, systems, and resources; establishing relationships with new customers and developing lasting accounts; and using digital tools to support customer interactions and onboarding. Other duties and projects may be assigned by business management. No travel is required. The position is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Ability to learn customers’ needs and recommend products that fit.
• Troubleshooting skills and demonstrated understanding of IoT.
• Computer hardware proficiency.
• Ability to provide outstanding customer service and build customer happiness.

Nice To Haves

• 12 months of customer service and/or sales experience in a retail environment.
• 12 months of multitasking and navigating between Windows systems.

Responsibilities

• Drive sales growth and customer dedication by delivering personalized wireless device and service solutions during inbound interactions.
• Improve product and process knowledge through continuous training on new skills, systems, and resources.
• Establish relationships with new customers, understand their needs, and turn conversations into lasting accounts.
• Use digital tools consistently to support customer interactions and onboarding processes.
• Perform other duties and projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED