Mobile Expert, Virtual Retail

T-Mobile • Nashville, TN

1d • Remote

About The Position

The Mobile Expert, Virtual Retail supports customers through inbound interactions by providing expert guidance on wireless sales and communication solutions. The role helps customers select devices and service packages tailored to their individual needs, analyzes customer requirements, and recommends personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work directly influences customer satisfaction and loyalty through informed, personalized service.

The position includes continuous training on new skills, systems, and resources, and consistent use of digital tools to support customer interactions and onboarding. Other duties or projects may be assigned by business management as needed.

The hourly base pay is $19.50, with an annualized incentive target of $18,000. Actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• Required knowledge and skills: business acumen, communication, customer service, product knowledge, sales management, sales metrics, sales performance, sales techniques, and troubleshooting.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• 12 months of customer service and/or sales experience in a retail environment (preferred).

Responsibilities

• Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions.
• Enhance product and process knowledge through continuous training on new skills, systems, and resources.
• Apply sales skills to acquire new customers using results-oriented approaches and confidence.
• Consistently use digital tools to support customer interactions and onboarding processes.
• Perform other duties or projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED