Mobile Expert, Virtual Retail-Onsite

T-Mobile•Meridian, ID

1d•Onsite

About The Position

The Mobile Expert supports customers through inbound interactions by providing expert guidance on wireless sales and communication solutions. The role helps customers select devices and service packages tailored to their needs, analyzes customer requirements, and recommends personalized wireless, voice, and data products. Success is measured by meeting sales targets, delivering quality customer experiences, and following high standards in sales processes. The position contributes directly to customer satisfaction and loyalty through informed, personalized service. The role uses digital tools to support customer interactions and onboarding, and requires ongoing training to build knowledge of products, processes, systems, and resources. Other duties or projects may be assigned by business management. Travel is not required.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Legally authorized to work in the United States.
Ability to sell to new customers by learning their needs and recommending suitable products.
Troubleshooting, multitasking, and navigating between Windows systems; demonstrated understanding of IoT; and computer hardware proficiency.
Ability to provide superior customer service and build customer loyalty and satisfaction.

Nice To Haves

12 months of customer service and/or sales experience in a retail environment.

Responsibilities

Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions.
Improve product and process knowledge through continuous training on new skills, systems, and resources.
Establish relationships with new customers, understand their needs, and turn conversations into lasting accounts.
Use digital tools consistently to support customer interactions and onboarding processes.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of at least $20 per hour inclusive of base pay and incentives.