Virtual Policy Services Representative

AIL•Knoxville, TN
•$80,000 - $100,000•Remote

About The Position

AO Globe Life is hiring a fully remote Virtual Policy Services Representative to help clients explore supplemental benefit options and support them through enrollment. The role involves virtual client consultations, relationship building, clear and professional communication, accurate documentation, and timely follow-ups. The company provides training, mentorship, licensing guidance, and ongoing professional development. No prior insurance experience is required. This is a 100% remote independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven, not hourly or salaried. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and must complete applicable pre-licensing coursework, examinations, and state requirements at their own expense. Terms and specific requirements may vary by state.

Requirements

  • Be legally eligible to work in the United States and at least 18 years of age.
  • Have strong communication and interpersonal skills.
  • Be self-motivated, organized, coachable, and able to work independently.
  • Be able to obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
  • Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense.
  • Be comfortable with virtual meetings and digital tools.
  • Provide a computer or laptop, webcam, reliable high-speed internet, and a professional remote workspace.

Nice To Haves

  • Customer service or consultative experience is preferred but not required.
  • Interest in helping people and supporting a purpose-driven mission.

Responsibilities

  • Participate in continued mentorship and team development.
  • Help clients explore supplemental benefit options tailored to their needs.
  • Develop strong, long-term relationships with clients.
  • Support clients throughout the enrollment process with clarity and professionalism.
  • Conduct client consultations virtually using Zoom.
  • Deliver excellent, client-centered service.
  • Handle documentation accurately and stay on top of follow-ups.
  • Participate in required training and virtual meetings.

Benefits

  • Renewal-based income growth opportunities.
  • Flexible schedule.
  • Supportive, people-first team culture.
  • Equity opportunity (3%) for qualifying team members.
  • Weekly, performance-based earnings.
  • Inbound-only client interest; no cold calling.
  • Advancement pathways into leadership roles.
  • Training, mentorship, licensing guidance, and ongoing professional development.
  • Monthly and quarterly bonus potential.
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