Virtual Member Services Representative
About The Position
AO Globe Life is hiring for a fully remote, independent-contractor role serving clients interested in supplemental benefits. The position is suited to people drawn to service-focused work, including recent or soon-to-be graduates in business, marketing, or communications. The organization provides training, mentorship, and licensing guidance, and the role involves virtual client consultations, benefit presentations, enrollment support, relationship building, and digital recordkeeping. This is a commission-based, performance-driven opportunity, not an hourly or salaried position. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and are responsible for applicable pre-licensing coursework, examinations, and state licensing requirements at their own expense. Specific licensing requirements, fees, compensation, and contractor terms may vary by state.
Requirements
- Be at least 18 years of age and legally eligible to work in the United States.
- Have a reliable high-speed internet connection and provide a computer or laptop with a webcam.
- Provide a professional remote workspace.
- Have strong communication and interpersonal skills.
- Be self-motivated, organized, coachable, and able to work independently.
- Be comfortable using virtual tools and participating in video meetings.
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense.
Nice To Haves
- Prior customer service or consultative experience.
- A background or recent/anticipated graduation in business, marketing, or communications.
- A passion for helping others and contributing to a mission-driven organization.
Responsibilities
- Participate in ongoing mentorship, professional development, and team training.
- Hold virtual client consultations using Zoom.
- Cultivate long-term client relationships.
- Present supplemental benefit options tailored to each individual or family.
- Deliver high-quality, client-focused service.
- Guide clients through enrollment with clarity and professionalism.
- Maintain organized, accurate digital records and follow-up communication.
- Participate in virtual meetings and complete required training.
Benefits
- Monthly and quarterly bonuses.
- Weekly performance-based earnings.
- Inbound-only client interest; no cold calling.
- A 3% equity opportunity for qualifying team members.
- Training, mentorship, licensing guidance, and ongoing professional development.
- Opportunities for renewal-based income growth.
- A path toward leadership roles.
- Supportive, people-first team culture.
- Fully remote work with a flexible schedule.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
