Virtual Member Services Representative

AIL • Richmond, VA

10d • $80,000 - $100,000 • Remote

About The Position

AO Globe Life is hiring for a fully remote, independent-contractor role serving union members, credit union clients, and veterans with supplemental benefits. The position involves virtual client consultations, relationship building, accurate documentation, follow-up, and support throughout the enrollment process. It is suited to self-motivated, service-minded individuals who are comfortable working independently and interested in professional growth.

Compensation is commission-based and performance-driven, not hourly or salaried. Training, mentorship, licensing guidance, and professional development are provided. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and are responsible for applicable pre-licensing coursework, examinations, and state licensing requirements at their own expense. Specific licensing requirements, fees, compensation, and contractor terms may vary by state.

Requirements

• Strong communication and interpersonal skills.
• Self-motivated, organized, and able to work independently.
• Service-minded, mission-driven attitude.
• Comfortable in virtual meetings and familiar with digital tools.
• Reliable high-speed internet and a Windows-based laptop or PC with webcam; candidates provide their own equipment and professional remote workspace.
• At least 18 years of age and legally authorized to work in the United States.
• Able to obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
• No prior insurance experience is required.

Nice To Haves

• Customer service background is helpful but not required.
• Recent or soon-to-be graduate in business, marketing, or communications.

Responsibilities

• Deliver high-quality, client-focused service.
• Build lasting client relationships.
• Lead virtual Zoom consultations with clients.
• Handle documentation accurately and complete follow-ups.
• Participate in ongoing mentorship, professional development, and team training.
• Explain personalized supplemental benefit options to individuals and families.
• Support the enrollment process from start to finish with professionalism.
• Complete required training and participate in virtual meetings.

Benefits

• Inbound leads only; no cold calling.
• Equity opportunity of 3% for those who qualify.
• Weekly pay tied to performance.
• Monthly and quarterly bonuses.
• Opportunities for renewal-based income growth.
• Flexible schedule.
• Full training and licensing support.
• Mentorship and ongoing professional development.
• Opportunities for leadership advancement.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed