Online Policy Services Representative
About The Position
AO Globe Life / American Income Life is hiring an Online Policy Services Representative to support individuals and families across the United States. This fully remote, independent contractor opportunity focuses on client service and supplemental benefits. Representatives conduct virtual consultations, guide clients through enrollment, help them explore benefit options, and build long-term client relationships. The role uses inbound leads and is commission-based and performance-driven, not hourly or salaried. Training, mentorship, licensing guidance, and ongoing professional development are provided. Before conducting licensed insurance activities, candidates must obtain the appropriate state Life & Health Insurance License and complete applicable pre-licensing coursework, examinations, and state requirements at their own expense. Candidates provide their own computer or laptop, webcam, reliable high-speed internet, and professional remote workspace. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and are reviewed during hiring and onboarding.
Requirements
- Be at least 18 years of age and legally eligible to work in the United States.
- Have a self-starter mindset and strong organizational skills.
- Provide a reliable internet connection and a computer or laptop with webcam.
- Be confident in virtual meetings and familiar with digital tools.
- Have excellent interpersonal and communication abilities.
- Be capable of obtaining the required licensing, if applicable.
- Be self-motivated, coachable, and comfortable working independently.
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
- Provide a professional remote workspace.
Nice To Haves
- Prior customer service or consultative experience is a plus but is not required.
- Recent graduates in business, marketing, or communications may find the role suitable.
- An interest in helping others and contributing to a mission-driven organization.
Responsibilities
- Prioritize high-quality, client-focused interactions.
- Conduct virtual consultations with clients via Zoom.
- Guide clients through enrollment with clarity and professionalism.
- Help clients explore supplemental benefit options tailored to their needs.
- Develop strong, long-term relationships with clients.
- Maintain accurate digital documentation and manage follow-up communication.
- Participate in continued mentorship and team development.
- Complete required training and participate in virtual meetings.
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
Benefits
- 3% equity opportunity for qualifying team members.
- Complete training and licensing support provided.
- Opportunities for renewal-based income growth.
- Weekly pay tied to performance.
- 100% remote role with flexible scheduling.
- Monthly and quarterly bonuses.
- Inbound leads; no cold outreach.
- Collaborative, people-first team environment.
- Clear advancement pathways into leadership roles.
- Mentorship and ongoing professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
