Virtual Patient Registrar Overnights

HCA Healthcare•Largo, FL

1d•Remote

About The Position

Parallon, part of HCA Healthcare, is hiring a Virtual Patient Registrar to perform timely and accurate patient registration in a virtual setting. The role involves interviewing patients to gather account information, verifying insurance coverage, and obtaining pre-certification or authorization. This is an overnight position, with scheduled start times ranging from 9:00 PM to midnight. The registrar greets patients through the Virtual Registration Assistant, provides professional and courteous service, ensures patient charts are complete and accurate, calculates and collects patient liability amounts, and obtains required treatment signatures. The role also includes explaining policies, answering questions, processing charts according to virtual workflow needs and productivity standards, and coordinating with physician offices and ancillary departments. Parallon provides revenue cycle management and related services for HCA Healthcare and external clients. The company has more than 17,000 colleagues and serves close to 1,000 hospitals and 3,000 physician practices.

Requirements

One year of related experience.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Greet every patient promptly through the Virtual Registration Assistant.
Interview patients to obtain account information, verify insurance coverage, and obtain pre-certification or authorization.
Maintain a professional image through appearance and communication.
Demonstrate excellent customer service.
Ensure charts are completed and accurate.
Calculate and collect patient liability amounts.
Ensure all necessary signatures are obtained for treatments.
Answer questions and explain policies clearly.
Process patient charts according to virtual workflow needs and established productivity standards.
Work with physician offices and ancillary departments, providing information when necessary and forwarding relevant documents.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage
Wellbeing support, including free counseling and referral services
Paid time off and paid family leave
Long- and short-term disability coverage and leaves of absence
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
Employee Stock Purchase Plan
Flexible spending accounts
Tuition assistance, student loan assistance, certification support, and dependent scholarships
Fertility and family-building benefits
Adoption assistance
Life insurance and supplemental health protection plans
Auto and home insurance
Legal counseling, identity theft protection, and consumer discounts