Patient Registrar

HCA Healthcare•Asheville, NC

About The Position

The Patient Registrar is responsible for timely and accurate patient registration, interviewing patients to collect pertinent account information, and verifying insurance coverage. The role may involve registration at workstations or at the bedside using mobile carts and computers. The registrar provides customer service, ensures charts are complete and accurate, confirms insurance benefits and authorization requirements, and collects required signatures and patient liability payments. The position also involves explaining policies related to services, pricing, insurance billing, and payment.

Requirements

Proficiency in Microsoft Office applications is required.

Nice To Haves

One year of related experience preferred.

Responsibilities

Interview patients, relatives, or other responsible individuals to obtain identifying, demographic, insurance, and financial information.
Register patients at workstations or bedside using carts and computers on wheels.
Provide exemplary customer service.
Ensure patient charts are complete and accurate, and process them according to paperwork flow requirements and productivity standards.
Verify insurance coverage and benefits, accurately assign Insurance Plans (IPlans), and determine pre-certification or authorization status using online or other resources.
Initiate required pre-certification, authorization, or admission notification through Passport, online, or by phone when it has not already been obtained.
Enter registration information and authorization or referral numbers into the registration system.
Calculate and collect patient liability amounts.
Obtain signatures required for treatment, release of medical information, assignment of insurance benefits, and payment of services.
Obtain copies of necessary identification and insurance cards.
Explain policies regarding services, pricing, insurance billing, and payment.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage
Wellbeing support, including free counseling and referral services
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
Employee Stock Purchase Plan
Flexible spending accounts
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
Fertility and family-building benefits and adoption assistance
Life insurance and supplemental health protection plans
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts