Patient Registrar

HCA Healthcare•Austin, TX

About The Position

As a Patient Registrar, you are responsible for timely and accurate patient registration, interviewing patients to obtain pertinent account information, and verifying insurance coverage. Registration may take place at a workstation or bedside using carts or computers on wheels. The role provides customer service while ensuring patient charts and registration information are complete and accurate. The registrar verifies insurance benefits, determines and initiates pre-certification or authorization when needed, calculates and collects patient liability, and obtains signatures and identification or insurance documentation required for treatment and payment. The position also involves explaining policies related to services, pricing, insurance billing, and payment of accounts. Multiple schedules are available: Sunday–Wednesday, 10 a.m.–10 p.m.; Sunday–Wednesday, 6 a.m.–6 p.m.; or Sunday–Wednesday, 6 p.m.–6 a.m. The posting describes a total rewards package that includes health and wellbeing support, time-away-from-work programs, retirement and savings resources, and education and family-building support. Benefit eligibility may vary by location.

Requirements

Demonstrated proficiency in Microsoft Office applications.

Nice To Haves

One year of related experience preferred.

Responsibilities

Interview patients at workstations or bedside to obtain necessary account information.
Perform bedside registration using carts or computers on wheels.
Provide exemplary customer service.
Ensure patient charts are complete and accurate.
Verify insurance coverage and benefits, and determine pre-certification or authorization status using online or other resources.
Initiate pre-certification, authorization, or admission notification through Passport, online, or by phone when it has not been obtained.
Enter registration information and authorization or referral numbers into the registration system.
Calculate and collect patient liability amounts.
Obtain all signatures required for treatment, release of medical information, assignment of insurance benefits, and payment of services.
Obtain copies of necessary identification and insurance cards.
Process patient charts according to paperwork flow requirements and productivity standards.
Explain policies regarding services, pricing, insurance billing, and payment of accounts.
Interview incoming patients, relatives, or other responsible individuals to collect identifying, demographic, insurance, and financial information.
Assign Insurance Plans (IPlans) accurately.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.