Patient Registrar

Shriners Hospitals for Children•Charleston, SC

19h

About The Position

The Patient Registrar is responsible for completing pre-registration and obtaining insurance verification for appointments with physicians, therapists, and other ancillary services, in accordance with hospital policies and procedures. The role also performs registration and scheduling tasks as assigned and assists the department manager with work that supports the efficient daily functioning of the Revenue Cycle process. The position is identified as an Insurance Specialist/Pre-Registration function. The Patient Registrar monitors daily queues and contacts families or guardians to complete pre-registration 10 days before appointments. Responsibilities include obtaining and verifying patient demographic and financial information in SHCIS, documenting financial information accurately, communicating arrival and registration needs to families, and creating outpatient pre-registration encounters for future appointments. The role verifies insurance coverage through SHCIS applications, websites, or phone contact; flags uninsured or invalid/inactive coverage for follow-up; and completes Medicare Secondary Payer Questionnaires for Medicare beneficiaries. The position may assist with patient scheduling, rescheduling, and registration. It also involves handling patient information confidentially, destroying records according to department guidelines, securing confidential information, working the Revenue Cycle Management denials report, and assisting the Revenue Cycle Manager as needed. Other related duties and special projects may be assigned.

Requirements

Less than one year of experience in scheduling, registration, and insurance verification.
Less than one year of experience with computer applications.
High school diploma or GED required.

Nice To Haves

Associate degree in Healthcare preferred.

Responsibilities

Monitor assigned queues daily and contact families or guardians to complete pre-registration 10 days before appointments.
Obtain and verify patient demographic information in SHCIS.
Obtain and verify patient financial information in SHCIS, with accurate documentation.
Tell patients and families what they need to bring or complete upon arrival for registration.
Create an outpatient pre-registration encounter for each future appointment.
Communicate Temple information to patient families when necessary.
Work the Revenue Cycle Management denials report.
Verify insurance information for each visit using integrated SHCIS applications for participating providers.
Verify insurance information for other visits using insurer websites or phone contact as appropriate.
Flag patients without active insurance coverage to the Uninsured Work List.
Flag patients with invalid or inactive insurance responses to the Insurance Denied Work List and follow up with the patient or guardian to obtain updated financial information.
Complete Medicare Secondary Payer Questionnaires for Medicare beneficiaries.
Assist with scheduling and rescheduling patients as needed.
Register patients according to department and hospital guidelines as needed.
Destroy patient information according to department guidelines.
Maintain confidentiality of patient information and secure confidential data on computer screens and desks.
Assist the Revenue Cycle Manager as needed.
Perform other related duties and participate in special projects as assigned.