Patient Registrar

1926 Good Hope Rd • Enola, PA

7d

About The Position

The Patient Registrar efficiently processes patients according to OSS Health’s organizational standards. The role gathers and enters demographic and insurance information and required forms into medical records, registers patients for scheduled provider visits, verifies insurance benefits and eligibility, and collects and reconciles payments. The Registrar supports patient-facing operations, including answering calls, providing updates about surgeon delays, assisting with the Patient Ambassador Desk, and managing visitor and vendor records. The position requires flexibility in scheduling and work location, including travel to other offices when coverage is needed. The Registrar maintains patient confidentiality, a professional and positive demeanor, and an orderly work area, and contributes to patient care and practice operations through teamwork and other assigned duties.

This is a full-time position scheduled for 40 hours per week. The schedule varies Monday through Friday between 6:30 a.m. and 5:30 p.m.

Requirements

• High school diploma or equivalent required.
• Strong communication and customer service skills required.
• Strong computer skills, including accurate data-entry skills, required.
• Excellent organizational, time-management, and problem-solving skills.
• Ability to work independently and be self-directed as necessary.
• Ability to work as part of a team and with all staff to accomplish the overall job.
• Willingness to accept change and new ideas as the medical business changes.
• Ability to demonstrate professionalism in the workplace.
• Ability to maintain strict confidentiality of information.

Nice To Haves

• At least one year of experience in the medical field.
• Knowledge of inpatient admitting and outpatient registration processes.
• Knowledge of medical terminology.

Responsibilities

• Follow OSS policies and procedures, particularly Admissions and Financial policies and procedures.
• Gather and enter patient demographic and insurance information and required forms into the medical record for all visits, including laboratory charges.
• Scan patient identification and insurance cards and verify benefits and eligibility information.
• Register patients for scheduled provider visits and verify and update demographic information in the computer system as needed.
• Collect patient co-pays, co-insurance, and estimated out-of-pocket expenses according to the OSS Financial policy and daily collection sheet.
• Reconcile daily payments.
• Format surgical, pain, and laboratory visits in the medical record.
• Update patients about surgeon delays.
• Safeguard confidential OSS, medical, and patient information and adhere to the patient’s Bill of Rights and confidentiality requirements.
• Maintain a positive and professional attitude toward patients, families or representatives, coworkers, and medical staff.
• Adapt to department scheduling and work-location needs, including traveling to other offices to provide coverage when needed.
• Identify areas or functions for improvement and offer suggestions to management.
• Answer telephone calls promptly, identify oneself, and direct calls appropriately.
• Assist with Patient Ambassador Desk coverage.
• Manage vendor and contractor badges and the visitor log.
• Keep the work area neat and orderly.
• Perform additional responsibilities that contribute to patient care and the well-being of the practice, including placing a weekly flower order for hospital patient rooms.
• Participate in staff meetings, including meetings held outside normal scheduled working hours.
• Perform other duties as assigned.

Benefits

• Competitive wages.
• Medical, dental, and vision coverage available on the first day of employment.
• Disability and life insurance within 90 days.
• Company-paid group life insurance, short-term disability, and long-term disability.
• Paid time off (PTO).
• 401(k) plan and profit sharing.
• Career advancement opportunities.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED