Patient Registrar

Pullman Regional Hospital•Pullman, WA

1d•$19 - $31

About The Position

The Patient Registrar provides high-quality customer service to patients, providers, and staff in a respectful and positive manner. The role provides appointment scheduling and registration services, interviews incoming patients to obtain demographic information and verify insurance eligibility, and supports clinical staff and providers with patient paperwork and/or patient care as needed. This is a PRN position intended to fill in as needed, without a consistent schedule. The role also performs scheduling, check-in, check-out, and related organizational processes; ensures accurate patient data entry; and conducts in-office collections, including collecting co-pays, writing receipts, and balancing the end-of-day deposit. The Patient Registrar contributes to a positive and safe work environment, participates in quality improvement, meetings, and assigned committees, and may train, demonstrate, or guide others in assigned work.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills with colleagues and customers.
Computer skills, including competency with Microsoft Office products.
Strong typing skills and speed.
Comfort answering phones and speaking with customers by phone.
Ability to manage time, tasks, and resources appropriately.
Ability to learn and adapt to new technology.
Ability to read and write clearly and understand policies, labels, and written instructions.

Nice To Haves

Experience in a medical setting.

Responsibilities

Provide respectful, positive customer service to patients, providers, and staff.
Schedule appointments and perform patient registration services.
Interview incoming patients to obtain demographic information and verify insurance eligibility.
Support clinical staff and providers with patient paperwork and/or patient care as needed.
Perform scheduling, check-in, check-out, and other organizational processes according to procedures and policies.
Ensure accurate entry of patient data.
Perform in-office collection activities, including collecting co-pays, writing receipts, and balancing the end-of-day deposit.
Promote a positive work environment and encourage equitable division of workload.
Keep current with professionalism and hospital policy changes, and complete regulatory and departmental competencies within the timeframe set by a supervisor.
Complete assigned tasks safely and in a timely manner, using appropriate delegation to assist in patient care.
Follow organizational and departmental high-reliability practices and report safety concerns.
Participate in organizational quality improvement projects, assigned meetings, and committee assignments.
Train, demonstrate, or guide others in assigned work.
Maintain a clean and safe work area and take responsibility for departmental space.
Demonstrate professionalism, accountability, and reliability while supporting the organization's vision, mission, and values.