Virtual Monitoring Program Manager

VCU Health•Richmond, VA

About The Position

The Nurse Manager, Virtual Monitoring oversees remote patient monitoring operations and leads a multidisciplinary team of professional and support staff, including telesitters, telemetry support, and virtual nursing across the enterprise. The role ensures excellent patient care through a sufficiently staffed and competent nursing team, promotes high-quality virtual care, and focuses on patient safety, workflow efficiency, and the use of technology for remote patient observation. It supports VCU Health System’s nursing excellence and continued recognition as a Magnet Hospital by the American Nurses Credentialing Center. The manager leads staff engagement, retention, communication, development, and performance; oversees clinical operations, staffing, resources, telemetry and virtual monitoring technology; and manages unit budgets and improvement initiatives. Day-to-day unit operations are handled independently, with guidance from the Director sought as needed and for specified personnel, budget, policy, and evaluation matters. All employees of the nursing unit report to this position, although supervisory responsibilities may be delegated. The manager is ultimately accountable for oversight and evaluation of nursing practice for RN direct reports in alignment with Magnet Nurse Leader eligibility criteria. The position requires a Bachelor’s degree in nursing and enrollment in a master’s degree program at application, with completion within 36 months of hire. Applicants in qualifying baccalaureate-to-doctoral programs may be considered under the stated exception. A current Virginia RN license or enhanced multistate compact RN license, AHA BLS certification or equivalent, and five years of relevant clinical experience—including two years of progressive leadership and/or supervisory/management experience—are required. Compensation range: $92,290.00–$152,277.00; actual offers depend on relevant experience, credentials, and qualifications.

Requirements

Bachelor’s degree in nursing.
Must be enrolled in a master’s degree program at the time of application and complete it within 36 months of hire; the posting provides special consideration for applicants enrolled in qualifying baccalaureate-to-doctoral programs who will not attain a master’s degree and may need longer than 36 months to complete the terminal degree.
If the master’s degree is not in nursing, a BSN from an accredited school is required.
Current RN licensure in Virginia or an enhanced multistate compact RN license.
AHA BLS certification or equivalent for continued employment.
Five years of relevant clinical experience, including two years of progressive leadership and/or supervisory/management experience.
Progressive nursing leadership experience with demonstrated experience in telemetry interpretation.
Cultural responsiveness.

Nice To Haves

Master’s degree in nursing; if the master’s degree is not in nursing, a baccalaureate degree in nursing is required.
Experience in an academic medical center environment.

Responsibilities

Lead and support virtual monitoring staff across the enterprise, building team culture, addressing conflict, promoting two-way communication, and supporting staff satisfaction and retention.
Collaborate with physicians, healthcare team members, colleagues, administrative leaders, and others; lead and facilitate meetings.
Plan time, organize workload, delegate effectively, and align unit goals with hospital objectives and the Nursing Strategic Plan.
Maintain a learning environment for staff and students and support organizational nursing excellence and Magnet recognition initiatives.
Ensure compliance with patient care standards; review incidents and complaints and take timely action.
Develop the annual staffing plan and staffing grid in collaboration with the Nursing Director, and manage staffing according to the plan and patient needs.
Address process, interdepartmental, and ancillary issues; provide sufficient supplies, medications, equipment, and other care resources; and maintain a healthy healing environment.
Oversee the use of virtual monitoring technology for patient assessment and monitoring, stay current with technology advances, and ensure staff proficiency with remote monitoring systems.
Ensure proper functioning of telemetry equipment and systems, troubleshoot issues, and coordinate with IT support as needed.
Coach, mentor, and empower staff in clinical and professional development; encourage advancement, education, and certification.
Collaborate with the Nurse Clinician on orientation, competency assessment, and staff development plans; ensure effective orientation and clinical competence; identify and mentor potential leaders.
Manage performance issues and progressive discipline, maintain turnover and vacancy rates consistent with VCUHS benchmarks, provide timely performance feedback and evaluations, and select nursing staff using behavioral interviewing.
Develop personnel, non-personnel, and capital equipment budgets; monitor budget and productivity targets; analyze variances; and implement cost-effective practices.
Collaborate with the Nurse Clinician and staff on performance improvement and evidence-based practice activities, including Nursing Service improvement projects.
Use the FADE performance improvement process and evidence-based quality improvement to address clinical practice and system changes.
Monitor patient satisfaction and customer feedback, take prompt action on issues, and strive for service excellence.
Perform other assigned duties and special projects, assist team members, and accept alternate assignments as required.
Complete 15 contact hours of Continuing Nursing Education during the evaluation cycle, as specified for staff in licensed nursing positions.