PROGRAM MONITORING SUPERVISOR

Arizona Department of Administration•Phoenix, AZ

7d•$53,000 - $55,000•Onsite

About The Position

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Program Monitoring Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Federal and state laws and agency rules, regulations, policies and procedures surrounding DDD practices
Investigation practices and interviewing techniques
Risk management practices
History, values and rights associated with the field of developmental disabilities
Quality Management
Assess, review and analyze situations and data
Problem solving moderate to complex situations
Prioritizing and multi-tasking to meet time lines
Time management
Leading a team
Maintaining professionalism in stressful situations
Evaluate data and documents
Applying laws, rules, regulations, and policies
Read, comprehend, interpret and apply policy, procedures and contracts
Write clear, succinct and accurate regulatory and general correspondence
Relate with multi-level of employees and organization personnel
Plan and organize moderate to complex work
Work independently with minimal supervision
Supervise staff

Nice To Haves

2 years experience working with vulnerable populations (e.g., developmental disabilities, geriatric, behavioral health, etc.) and at least 1 year of direct supervisory experience.
Experience using databases and spreadsheets is desirable.

Responsibilities

Provides direct supervision for professional staff. Provides training, coaching and support to a diverse workforce. Completes performance appraisals, performance monitoring, on-site supervisory visits, performance action plans. Provides on-call supports to monitors in the field. Ensures the implementation of monitoring schedules. Completes field reviews. Interviews members in-person. Drives to licensed residential settings and certified service settings to complete interrater reliability functions.
Ensures consistency of program monitoring procedures, quality of work products, reporting is complete, accurate, and references specific programmatic standards.
Provides technical assistance and training to Division staff and provider agencies to ensure federal, state and contractual requirements are met. Recommends Corrective Action when appropriate, as well as ensuring follow-up is completed with providers who are under Corrective Action.
Assists in the development and implementation of policies, procedures and guidelines to define systems and operations relevant to Program Monitoring operations.
Participates in interdepartmental meetings and work groups as assigned. Acts as the Assistant Monitoring Manager's designee in their absence.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities