Program Monitoring Supervisor

Arizona Department of Administration•Phoenix, AZ

5d•Onsite

About The Position

The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated Program Monitoring Supervisor. DDD provides individuals with developmental disabilities and their families flexible, high-quality, member-driven services and supports that promote independent decision-making, rights and responsibilities, and community engagement. The supervisor oversees professional staff and program monitoring operations, supports consistent and accurate monitoring practices, and provides technical assistance and training to Division staff and provider agencies. The role also contributes to policy and procedure development, participates in interdepartmental work groups, and serves as the Assistant Monitoring Manager’s designee when that manager is absent. The position is based at 4000 North Central Avenue, Phoenix, Arizona. Applicants may not be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in or a spouse or close family member with a principal interest in a DDD Qualified Vendor Agreement, or be employed or subcontracted by a DDD Qualified Vendor.

Requirements

At least 2 years of experience working with vulnerable populations, such as people with developmental disabilities, geriatric populations, or behavioral health populations.
At least 1 year of direct supervisory experience.
Successfully pass a background and reference check; employment is contingent on completion of the process and the Agency’s ability to reasonably accommodate any restrictions.
Hold a valid Level One fingerprint clearance card issued under Arizona Revised Statutes 41-1968 to work with children and vulnerable adults.
Be subject to searches of the Department of Child Safety Central Registry and Adult Protective Services Registry.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) as a newly hired State employee.
If driving or using a vehicle is an essential job function, possess and retain a current, valid class-appropriate driver’s license, complete required training, pass required driving-record checks, and maintain an acceptable driving record. Employees using a personal vehicle for State business must maintain required liability insurance.
Knowledge of federal and state laws and agency rules, regulations, policies, and procedures related to DDD practices; investigation practices and interviewing techniques; risk management practices; and the history, values, and rights associated with developmental disabilities.
Knowledge of quality management.
Ability to assess, review, and analyze situations and data; solve moderate to complex problems; prioritize and multitask to meet timelines; manage time; lead a team; and maintain professionalism in stressful situations.
Ability to evaluate data and documents; apply laws, rules, regulations, and policies; read, comprehend, interpret, and apply policies, procedures, and contracts; and write clear, succinct, accurate regulatory and general correspondence.
Ability to relate to employees and organizational personnel at multiple levels, plan and organize moderate to complex work, work independently with minimal supervision, and supervise staff.

Nice To Haves

Experience using databases and spreadsheets.

Responsibilities

Directly supervise professional staff, including providing training, coaching, and support; completing performance appraisals, performance monitoring, on-site supervisory visits, and performance action plans; and providing on-call support to field monitors.
Ensure monitoring schedules are implemented, complete field reviews, interview members in person, and drive to licensed residential and certified service settings to perform interrater reliability functions.
Ensure program monitoring procedures are applied consistently and that work products and reports are complete, accurate, and reference specific programmatic standards.
Provide technical assistance and training to Division staff and provider agencies to help ensure federal, state, and contractual requirements are met.
Recommend corrective action when appropriate and ensure follow-up is completed with providers under corrective action.
Assist in developing and implementing policies, procedures, and guidelines for Program Monitoring operations.
Participate in assigned interdepartmental meetings and work groups.
Act as the Assistant Monitoring Manager’s designee in their absence.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.