Virtual Monitoring Program Manager

VCU Health•Richmond, VA

1d•$92,290 - $152,277

About The Position

The Nurse Manager, Virtual Monitoring oversees remote patient monitoring operations and leads a multidisciplinary team of professional and support staff, including telesitters, telemetry support, and virtual nursing across the enterprise. The role ensures high-quality virtual care and nursing practice, with a focus on patient safety, workflow efficiency, and integrating technology to enhance remote patient observation. The Nurse Manager supports VCU Health System initiatives to advance nursing excellence and maintain recognition as a Magnet Hospital by the American Nurses Credentialing Center. The position provides leadership for staff engagement, retention, clinical operations, staffing, technology, coaching and development, human resources, financial management, and quality improvement. The Nurse Manager independently handles day-to-day unit operations and seeks guidance from the Director as needed, particularly for matters with impacts beyond the unit or designated decisions requiring supervisory guidance. All employees of the nursing unit report to this position, though supervisory duties may be delegated. The position is ultimately accountable for oversight and evaluation of nursing practice for RN direct reports in line with ANCC Magnet Nurse Leader eligibility criteria. The role requires a bachelor’s degree in nursing and enrollment in a master’s degree program at application, with completion within 36 months of hire, subject to the stated exception for applicants in baccalaureate-to-doctoral programs. A current Virginia RN license or enhanced multistate compact RN license is required. Continued employment requires current Virginia RN licensure and AHA BLS certification or equivalent. Applicants must have five years of relevant clinical experience, including two years of progressive leadership and/or supervisory/management experience, and demonstrated telemetry interpretation experience. The compensation range is $92,290 to $152,277; actual offers depend on relevant experience, credentials, and qualifications.

Requirements

Bachelor’s degree in nursing.
Must be enrolled in a master’s degree program at the time of application and complete it within 36 months of hire. Special consideration is given to applicants enrolled in baccalaureate-to-doctoral programs who will not attain a master’s degree and may require longer than 36 months to complete the terminal degree.
If the master’s degree is not in nursing, a BSN from an accredited school is required.
Current RN licensure in Virginia or an enhanced multistate compact RN license.
For continued employment: current Virginia RN licensure and AHA BLS Certification or equivalent.
Five years of relevant clinical experience, including two years of progressive leadership and/or supervisory/management experience.
Progressive nursing leadership experience with demonstrated experience in telemetry interpretation.
Cultural responsiveness.
Physical ability to lift/carry 0–50 lbs.
Ability to sit, walk, and stand; demonstrate manual dexterity and eye/hand coordination; perform shift work; hear alarms, telephone, or tape recorder; reach above shoulder; perform repetitive arm/hand movements; and meet color vision and far- and near-acuity requirements.
Strong recall, reasoning, problem-solving, hearing, clear speaking, legible writing, reading, and logical thinking.
Ability to maintain a steady pace, handle multiple priorities and frequent, intense customer interactions, and adapt to frequent change.

Nice To Haves

Master’s degree in Nursing.
Experience in an academic medical center environment.

Responsibilities

Lead and support virtual monitoring staff across the enterprise, building team culture, promoting two-way communication, addressing staff concerns, and supporting staff satisfaction and retention.
Collaborate with physicians, healthcare team members, colleagues, administrative leaders, and others; lead and facilitate meetings and incorporate hospital-wide priorities and the Nursing Strategic Plan into unit goals.
Maintain a learning environment for students and staff and pursue professional development, feedback, and effective workload planning and delegation.
Ensure compliance with patient care standards; review incidents and complaints and take timely action.
Develop the annual staffing plan and staffing grid in collaboration with the Nursing Director, and manage staffing according to the plan and patient needs.
Resolve process, interdepartmental, and ancillary issues; provide sufficient care resources; and maintain a healthy and healing environment.
Oversee use of virtual monitoring technology for patient assessment and monitoring, stay current with technology advancements, and ensure staff proficiency in remote monitoring systems.
Ensure telemetry equipment and systems function properly, troubleshoot technical issues, and coordinate with IT support as needed.
Coach, mentor, and empower staff in clinical and professional development, including advancement, education, certification, and leadership growth.
Collaborate with the Nurse Clinician to develop unit orientation, competency assessment, and staff development plans; ensure effective orientation and clinical competence.
Manage performance issues and progressive discipline, maintain turnover and vacancy rates consistent with VCUHS benchmarks, provide timely performance feedback and evaluations, and use behavioral interviewing to select nursing staff.
Develop and manage unit personnel, non-personnel, and capital equipment budgets; monitor budget and productivity targets; address issues and complete variance analyses; and maintain cost-effective practices.
Collaborate with the Nurse Clinician and staff on performance improvement activities and Nursing Service projects; use FADE and evidence-based quality improvement processes to address clinical practice and system changes.
Monitor patient satisfaction and customer feedback, take prompt action on issues, and strive for service excellence.
Perform other duties and special projects in support of VCUHS and Department missions, and provide assistance or accept alternate assignments as required.