Loan Monitoring Manager

Anchor Loans • Thousand Oaks, CA

7d • Hybrid

About The Position

Anchor Loans is a private, direct lender to experienced residential real estate investors and builders. Established in 1998, it specializes in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Anchor Loans is headquartered in Thousand Oaks, California, lends in 48 states, and is expanding into new markets and service lines. It is an operating company owned by Pretium Partners, a financial services entity with more than $70 billion in assets under management.

The Loan Monitoring Manager leads a team of Loan Monitoring Associates responsible for payment collections, delinquency management, insurance monitoring, extension processing, and portfolio surveillance. The manager is accountable for the accuracy, timeliness, and compliance of servicing activities and serves as the escalation point for complex borrower matters. The role calls for servicing and asset management expertise, people development, process improvement, and reliable portfolio-level reporting to management and investors.

This is a hybrid position requiring in-office work at Anchor’s Thousand Oaks office on Tuesday, Wednesday, and Thursday; remote work is optional on Monday and Friday. Fully remote opportunities are also available. The base pay range is $115,000 to $130,000 per year, plus an annual discretionary bonus based on individual and company performance.

Requirements

• Bachelor’s degree.
• At least 5 years of mortgage servicing, banking, or asset management experience.
• Strong working knowledge of loan servicing operations, including collections, insurance monitoring, extensions, and investor reporting.
• Demonstrated ability to lead, develop, and motivate a team in a fast-paced, deadline-driven environment.
• Excellent analytical, problem-solving, and organizational skills, with strong attention to detail.
• Strong written and verbal communication skills, including professionalism in escalated borrower conversations.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to manage competing priorities, adapt to changing business needs, and maintain accuracy under pressure.
• Sound judgment regarding escalation, risk identification, and policy exceptions.

Nice To Haves

• Private, bridge, or construction lending experience.
• Experience with loan servicing platforms.
• At least 2 years of supervisory or team lead experience.
• Experience with delinquency management, insurance tracking, or portfolio reporting.

Responsibilities

• Manage, coach, and develop Loan Monitoring Associates, including hiring, training, performance management, workload distribution, and quality review.
• Establish and monitor individual and team productivity standards, service-level targets, and accuracy benchmarks.
• Handle escalated borrower inquiries, disputes, and payment service issues, ensuring timely investigation and resolution.
• Foster an accountable team culture focused on customer experience, compliance, and continuous improvement.
• Oversee payment collections and delinquency management, including accurate and policy-compliant notices of intent due to delinquency and borrower outreach.
• Ensure billing statements and servicing notices comply with company policy and applicable requirements, and approve template changes as needed.
• Oversee the extension workflow, including pipeline tracking, agreement preparation and execution, and aging and status reporting.
• Oversee borrower communications about hazard, flood, and builders risk insurance monitoring, including cancellations and notices.
• Maintain servicing system data integrity through complete and timely notes, status updates, and document tracking.
• Oversee property inspection reviews and construction progress monitoring for loans without a holdback component, escalating stalled or at-risk projects.
• Ensure timely, high-quality monthly loan and portfolio risk reporting for investors and senior management, and identify emerging risk trends.
• Partner with Asset Management leadership, Fund Control, and other departments on cross-functional initiatives, escalated files, and portfolio-level decisions.
• Develop, document, and maintain department policies, procedures, and training materials.
• Identify workflow, control, and technology improvements to increase efficiency and reduce risk.

Benefits

• Comprehensive health insurance options, including medical, dental, vision, and basic life/AD&D insurance.
• Generous sick leave and vacation benefits.
• Annual discretionary performance bonus.
• 401(k) retirement program with employer match.
• Tuition reimbursement toward professional development.
• Workplace celebrations, team building, charity drives, and food truck luncheons.
• Onsite gym at the Thousand Oaks location.
• 12 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager