Loan Monitoring Associate

Anchor Loans • Thousand Oaks, CA

2d • $25 - $28 • Hybrid

About The Position

The Loan Monitoring Associate monitors Anchor Loans’ active loan portfolio, manages borrower communications, and helps ensure loans remain compliant with servicing requirements. The role oversees payment collections, delinquencies, insurance coverage, loan extensions, and property inspections, working directly with borrowers to address issues and mitigate risk. It also maintains accurate loan records, prepares portfolio reporting, and supports the servicing team in managing loan performance and protecting company investments.

This is a hybrid position requiring in-office work at Anchor’s Thousand Oaks office on Tuesday, Wednesday, and Thursday. Remote work is optional on Monday and Friday. Compensation is $25 to $28 per hour, plus an annual discretionary bonus based on individual and company performance.

Requirements

• 1–3 years of experience in mortgage servicing, loan administration, banking, or a related financial services environment.
• Experience working directly with borrowers or customers to resolve payment inquiries, account issues, or servicing requests.
• Strong analytical and problem-solving skills, including the ability to identify discrepancies, assess issues, and recommend solutions.
• Excellent organizational skills and attention to detail, with the ability to manage multiple deadlines and competing priorities.
• Strong written and verbal communication skills, including the ability to handle sensitive borrower conversations professionally.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Excellent math skills.
• Strong computer skills.
• Excellent writing and grammar skills.
• Ability to maintain accuracy while managing multiple projects and changing priorities.
• Ability to prioritize multiple tasks, meet deadlines, and work under pressure.

Responsibilities

• Manage day-to-day status reporting for payment collections and delinquencies.
• Generate billing statements and notices for portfolio loans and update them as needed to comply with policies, procedures, and loan documents.
• Serve as the main borrower liaison for payment, insurance, and extension inquiries, and process requests according to department policy.
• Educate borrowers to help mitigate delinquencies.
• Prepare and send collection letters for loans in default.
• Prepare, send, and track extension agreements.
• Update the servicing system with notes and new data.
• Prepare Verification of Mortgage requests.
• Provide positive customer service while following approved policies and procedures and supporting productivity and effectiveness.
• Respond to, investigate, analyze, and present resolutions to internal and external inquiries and payment service issues.
• Process insurance notices, cancellations, and updated evidence-of-insurance forms.
• Monitor hazard, flood, and builders risk insurance coverage.
• Order and document lender force-placed insurance.
• Coordinate with customers on insurance adjustment claims.
• Monitor the extensions workflow for the nationwide active portfolio, gather updates and reports, and prepare extension agreements for execution.
• Review and assess property inspections conducted by inspectors or third-party vendors.
• Monitor loans without a holdback component to ensure construction progresses through inspections.
• Analyze annual and quarterly property tenant occupancy and lease reports.
• Monitor and update monthly loan reports used by investors and management to analyze portfolio risk.
• Support other team members and management as needed.
• Perform additional clerical duties assigned by management.

Benefits

• Comprehensive health insurance options, including medical, dental, vision, and basic life/AD&D insurance.
• Generous sick leave and vacation benefits.
• Performance bonus.
• 401(k) retirement program with employer match.
• Tuition reimbursement toward professional development.
• Workplace celebrations, team building, charity drives, and food truck luncheons.
• Onsite gym at the Thousand Oaks location.
• 12 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed