Loan Monitoring Manager

Anchor Loans • Thousand Oaks, CA

1d • $115,000 - $130,000 • Hybrid

About The Position

The Loan Monitoring Manager leads a team of Loan Monitoring Associates responsible for payment collections, delinquency management, insurance monitoring, extension processing, and portfolio surveillance. The manager is accountable for the accuracy, timeliness, and compliance of servicing activities and serves as the escalation point for complex borrower matters. The role combines servicing and asset management expertise with team development, process improvement, and portfolio-level reporting to management and investors.

The position oversees team performance and daily servicing operations, including collections, delinquency notices and outreach, billing and servicing notices, extension workflows, insurance communications, and servicing-system data integrity. It also oversees property inspection reviews and construction progress monitoring, escalates stalled or at-risk projects, and owns monthly loan and portfolio risk reporting. The manager partners with Asset Management leadership, Fund Control, and other departments on escalated files and portfolio-level decisions, and maintains department policies, procedures, and training materials.

The position is hybrid, with required in-office work at Anchor’s Thousand Oaks office Tuesday through Thursday and optional remote work Monday and Friday. Fully remote opportunities are also available. The base pay range is $115,000 to $130,000 per year, plus an annual discretionary bonus based on individual and company performance.

Requirements

• Bachelor's degree.
• At least 5 years of mortgage servicing, banking, or asset management experience.
• Strong working knowledge of loan servicing operations, including collections, insurance monitoring, extensions, and investor reporting.
• Demonstrated ability to lead, develop, and motivate a team in a fast-paced, deadline-driven environment.
• Excellent analytical, problem-solving, and organizational skills, with strong attention to detail.
• Strong written and verbal communication skills, including the ability to handle escalated borrower conversations professionally.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to manage competing priorities, adapt to changing business needs, and maintain accuracy under pressure.
• Sound judgment regarding escalation, risk identification, and policy exceptions.

Nice To Haves

• Private or bridge lending experience.
• Construction lending experience.
• At least 2 years of supervisory or team lead experience.
• Experience with delinquency management, insurance tracking, or portfolio reporting.
• Experience with loan servicing platforms.

Responsibilities

• Manage, coach, and develop Loan Monitoring Associates, including hiring, training, performance management, workload distribution, and quality review.
• Establish and monitor individual and team productivity standards, service-level targets, and accuracy benchmarks.
• Act as the primary escalation point for complex or sensitive borrower inquiries, disputes, and payment service issues, ensuring timely investigation and resolution.
• Foster a positive, accountable team culture focused on customer experience, compliance, and continuous improvement.
• Oversee payment collections and delinquency management, including accurate execution of Notice of Intent Due to Delinquency letters and borrower outreach in accordance with policy, procedure, and loan documents.
• Ensure billing statements and servicing notices remain compliant with company policy and applicable requirements, and approve changes to billing and notice templates as needed.
• Oversee extension workflows, including pipeline tracking, agreement preparation and execution, and reporting on aging and status.
• Oversee borrower-facing communications about insurance monitoring across hazard, flood, and builders risk coverage, including cancellations and notices.
• Ensure servicing-system data integrity, including complete and timely notes, status updates, and document tracking.
• Oversee property inspection reviews, including construction progress monitoring for loans without a holdback component, and ensure stalled or at-risk projects are appropriately escalated.
• Own the timeliness and quality of monthly loan and portfolio risk reporting for investors and senior management, and identify emerging risk trends.
• Partner with Asset Management leadership, Fund Control, and other departments on cross-functional initiatives, escalated files, and portfolio-level decisions.
• Develop, document, and maintain department policies, procedures, and training materials.
• Identify opportunities to streamline workflows, improve controls, and use servicing systems and technology to increase efficiency and reduce risk.

Benefits

• Comprehensive health insurance options, including medical, dental, vision, and basic life/AD&D insurance.
• Generous sick leave and vacation benefits.
• Performance bonus.
• 401(k) retirement program with employer match.
• Tuition reimbursement toward professional development.
• Workplace celebrations, team building, charity drives, and food truck luncheons.
• Onsite gym at the Thousand Oaks location.
• 12 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager